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Customer reviews for Nespresso Vertuo Next Deluxe by De’Longhi, Dark Grey with Milk Frother for
Nespresso Vertuo Next Deluxe by De’Longhi, Dark Grey with Milk Frother
4.6 out of 5 stars
stars
627 ratings597 reviews
  1. 5 stars79% (496)
  2. 4 stars13% (81)
  3. 3 stars2% (13)
  4. 2 stars2% (10)
  5. 1 star4% (27)

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Showing 311-320 of 597 reviews
Aug 21, 2023
MelLovesCoffee
2 out of 5 stars review

If you can buy used to try it first; go for it

I own this machine since December 2021 after replacing a different nespresso machine that I owned for 3 years. This machine leaks. Like others, I have experience the orange ring and overheating issues. I would not recommend this. The level to turn on the machine can get tricky at times. I did purchase yet another machine- different style. I hope third time is a charm!

Review from Nespresso USA
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reply from Tara B

Thank you for your review. We are dismayed to learn you were experiencing issues with your Vertuo Next machine. Your machine comes with at least a one-year warranty and a lifetime of troubleshooting via our Assistance Service Program. We have Machine Experts who would be delighted to troubleshoot your machine and provide you with the best solution. Please do not hesitate to contact us via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.

Jun 27, 2025
Rodie
5 out of 5 stars review

LOVE NESPRESSO

LOVE Nespresso coffee !! Have a machine at home and one at my shop. They both work really well and I've had them for 3/4 years now. Bought machines for my 3 girls and they love them too. No issues with theirs either. Easy to order more coffee and get it shipped to my home. Only one bad thing.... it is really hard to drink any other coffee now or go through a drive through and pay way too much !!

Review from Nespresso USA
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Jun 20, 2025
Curlysue
5 out of 5 stars review

Best for intro to lattes

I have never had a machine to make lattes at home before. I literally had no idea what I was doing when I got this cute machine. There are so many TikTok videos, YouTube videos, and even content on Nespresso's site to help. I also will say I am NOT a coffee/espresso aficionado to know if the quality is good compared to other machines. I will say I thoroughly enjoy what I make. I use Monin syrups and of course, you have to use only the Nespresso brand pods, which I'm fine with. I recommend that you make sure you run a cleaning cycle about once a week and descale once a month. Also, the frother, you can do hot/cold frothing (no whisk ring on the little thingy in the machine) and also hot/cold foam (need the whisk ring on said thingy). If you are dipping your toe into making lattes, mochas, or anything coffee-drink-like...get the machine.

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Dec 11, 2023
Brit
1 out of 5 stars review

I am on my 3rd machine as there is always grounds in the coffee which is confirmed everytime I video call the technician. I have asked for a credit to spend the amount on a more expensive machine with Nespresso which has been declined on more than one occasion.

Review from Nespresso USA
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reply from Tara B

Thank you for your review. We are dismayed to learn you’ve experienced issues with not just one, however, three Vertuo Pop+ machines. At Nespresso, our goal is to provide all our customers with complete satisfaction. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. We offer repair & replacement options via our Assistance Service Program. Your machine comes with a one-year warranty and a lifetime of troubleshooting. Please do not hesitate to contact us should you need further assistance. We are available 24 hours a day and 7 days a week.

Sep 1, 2023
Coffee snob
5 out of 5 stars review

Best coffee ever!

[This review was collected as part of a promotion.] I have 2 vertuo Next coffee makers, and I am a huge fan. My go toos are the bold 8oz cups and the 2.7 Oz espresso (I use these for lattes as well). I have a much more expensive espresso machine the mostly sits unused, because Nespresso makes it better!!

Review from Nespresso USA
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Dec 31, 2021
John27
1 out of 5 stars review

Leaking all over / short lifespan

I bought this for my fiancé over Christmas. It was great for 2-4 cups of coffee, now it is leaking everywhere and only pours a 5th of a cup of coffee. Unfortunately she threw out the box for the machine. Any ideas on how to return / get a refund without the box?

Review from Nespresso USA
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reply from Customer Service

Thank you for your review, John. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week. If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.

Sep 9, 2023
Claude
5 out of 5 stars review

Completely changed how I viewed coffee at home

[This review was collected as part of a promotion.] I used to use a Keurig, but eventually gave up because the coffee didn’t taste very good and the cups were so pricey. I finally decided to take the leap and grab a nespresso and give it a proper shake and now I’m back to having coffee every day because it tastes so dang good! They nailed it and I’m glad they made coffee good for me again.

Review from Nespresso USA
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Jan 24, 2024
NanaJude
5 out of 5 stars review

Finally greatest coffee ever.

I really was surprised when I received this gift. I actually did not think I would keep it. But then, I had my first cup of coffee and WOW! I don't need to cover it in sugary creamers or add whipped cream filled with sugar. I am actually tasting my coffee and it's foamy, heavenly tasting, and satisfies my coffee cravings. I got it for Christmas and have already sent for more and sent a bag filled with empty cups. Oh, Yeah, best gift ever.

Review from Nespresso USA
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Mar 14, 2025
Sully3
5 out of 5 stars review

Excellent features and super easy to use.

[This review was collected as part of a promotion.] Have been another coffee brand customer and was referred to the Nespresso from a friend. Very happy with the taste and overall quality. Actually tastes like a high quality cup of coffee sold at many coffee houses. The foam and froth makes for a great beverage to start the day.

Review from Nespresso USA
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Jan 27, 2025
Donna
5 out of 5 stars review

Best Coffee ever

We have been in love with this machine for more than a year. We purchased the same ones for our kids and they love it as well. Just purchased one for our contractor, who has fallen in love with the quality of the coffee. We donated our Keurig because there is no comparison if you like rich and flavorful coffee.

Review from Nespresso USA
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