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Customer reviews for Nespresso Vertuo Next Deluxe by De’Longhi, Dark Grey with Milk Frother for
Nespresso Vertuo Next Deluxe by De’Longhi, Dark Grey with Milk Frother
4.6 out of 5 stars
stars
639 ratings609 reviews
  1. 5 stars79% (503)
  2. 4 stars13% (83)
  3. 3 stars2% (15)
  4. 2 stars2% (10)
  5. 1 star4% (28)

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Showing 191-200 of 609 reviews
Sep 2, 2023
Reviewer name: Bella
5 out of 5 stars
5 out of 5 stars review

Nespresso Vertuo Fan

[This review was collected as part of a promotion.] I love my Vertuo so I bought this bundle as a gift for my friend. He was very pleased with the machine and likes the taste of Vertuo coffee. I hope his machine will last a long time as mine has. My Vertuo machine is almost five years old and still going strong; never had any problems.Thanks for the great product.

Review from Nespresso USA
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Oct 16, 2023
Reviewer name: Tanya
5 out of 5 stars
5 out of 5 stars review

Amazing machine

[This review was collected as part of a promotion.] I went from a regular coffee machine to Keurig and when my Keurig machine broke I bake very interested in Nespresso Vertue machine. My whole family is so happy I put yea it because it make amazing coffee and expresso and it is soo delicious.

Review from Nespresso USA
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Aug 21, 2023
Reviewer name: MelLovesCoffee
2 out of 5 stars
2 out of 5 stars review

If you can buy used to try it first; go for it

I own this machine since December 2021 after replacing a different nespresso machine that I owned for 3 years. This machine leaks. Like others, I have experience the orange ring and overheating issues. I would not recommend this. The level to turn on the machine can get tricky at times. I did purchase yet another machine- different style. I hope third time is a charm!

Review from Nespresso USA
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reply from Tara B

Thank you for your review. We are dismayed to learn you were experiencing issues with your Vertuo Next machine. Your machine comes with at least a one-year warranty and a lifetime of troubleshooting via our Assistance Service Program. We have Machine Experts who would be delighted to troubleshoot your machine and provide you with the best solution. Please do not hesitate to contact us via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.

Aug 23, 2023
Reviewer name: Stellarbucks
5 out of 5 stars
5 out of 5 stars review

My kitchen drive thru

My son gave it to me, at first I was ok thanks. I have every type of coffee maker-more stuff not to use.I was so glad he decided to purchase although I said too much junk. I am in love with my new machine-now I have to be mindful of how many cups I drink a day.

Review from Nespresso USA
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Jan 17, 2024
Reviewer name: Thetruth
1 out of 5 stars
1 out of 5 stars review

Leaks like crazy! Overpriced coffee pods!!

I received this machine for my birthday and have been using it for 2 weeks now. Each day I come to a new puddle of water all over my counter leaking from the machine. The coffee is good, but very expensive so it adds up if you drink one cup or more a day. The leak seems to be a common problem with these so it’s crazy they haven’t figured it out. Not to mention if the price of the pods weren’t over a dollar each it would be more appealing. I’m glad I got it as a gift and didn’t pay for it because the whole thing is quite a hassle. From not being able to buy the pods in stores, to the leaking, the not being able to get bigger than a 7.7 oz cup of coffee. Pretty wild business model if you ask me. Nespresso could do better for sure

Review from Nespresso USA
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reply from Customer Relations

Thank you for your review, David. This is disappointing to hear, especially as this was a birthday gift. We stand behind our brand, so we're here to help. Please call us directly, 800.562.1465, 24/7, at your convenience. A machine expert will be happy to troubleshoot over the phone and we're confident will come to a satisfactory resolution.

Aug 31, 2023
Reviewer name: Jim
5 out of 5 stars
5 out of 5 stars review

Best coffee ever

[This review was collected as part of a promotion.] We bought the machine because it was at an excellent price. Our current machine works well, but we’ve had it for years (and it gets a hard daily workout). This new machine so we have a replacement. Its still in the box.

Review from Nespresso USA
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Oct 10, 2023
Reviewer name: anna
5 out of 5 stars
5 out of 5 stars review

Awesome coffee machine!

[This review was collected as part of a promotion.] I bought the Vertuo Next Premium 2 months ago, the main goal of my purchase was to spend less money on buying coffee outside, and I'm pleased to say that my goal has been achieved! Definitely would recommend it to my friends!

Review from Nespresso USA
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Dec 31, 2021
Reviewer name: John27
1 out of 5 stars
1 out of 5 stars review

Leaking all over / short lifespan

I bought this for my fiancé over Christmas. It was great for 2-4 cups of coffee, now it is leaking everywhere and only pours a 5th of a cup of coffee. Unfortunately she threw out the box for the machine. Any ideas on how to return / get a refund without the box?

Review from Nespresso USA
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reply from Customer Service

Thank you for your review, John. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week. If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.

Aug 21, 2023
Reviewer name: Pk8
2 out of 5 stars
2 out of 5 stars review

Great coffee. Horrible machine.

I absolutely love these machines simply for the delicious coffee they produce. We can't justify buying another machine, though. We've had two different machines in two years. My husband was diligent with the descaling, but each machine died around the one year mark. I'm so sad because it is my favorite coffee. They need to make more reliable equipment for the price.

Review from Nespresso USA
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reply from Tara B

Thank you for your review. We are dismayed to learn your Vertuo Next machine didn’t meet your expectations. Descaling is only one step of maintaining your machine, we also recommend, you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our Machine Experts would be delighted to provide you with assistance. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week.

Sep 1, 2023
Reviewer name: Coffee snob
5 out of 5 stars
5 out of 5 stars review

Best coffee ever!

[This review was collected as part of a promotion.] I have 2 vertuo Next coffee makers, and I am a huge fan. My go toos are the bold 8oz cups and the 2.7 Oz espresso (I use these for lattes as well). I have a much more expensive espresso machine the mostly sits unused, because Nespresso makes it better!!

Review from Nespresso USA
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