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Customer reviews for Nespresso Vertuo Next Deluxe by De’Longhi, Dark Grey with Milk Frother for
Nespresso Vertuo Next Deluxe by De’Longhi, Dark Grey with Milk Frother
4.6 out of 5 stars
stars
639 ratings609 reviews
  1. 5 stars79% (503)
  2. 4 stars13% (83)
  3. 3 stars2% (15)
  4. 2 stars2% (10)
  5. 1 star4% (28)

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Showing 181-190 of 609 reviews
Sep 9, 2023
Reviewer name: Claude
5 out of 5 stars
5 out of 5 stars review

Completely changed how I viewed coffee at home

[This review was collected as part of a promotion.] I used to use a Keurig, but eventually gave up because the coffee didn’t taste very good and the cups were so pricey. I finally decided to take the leap and grab a nespresso and give it a proper shake and now I’m back to having coffee every day because it tastes so dang good! They nailed it and I’m glad they made coffee good for me again.

Review from Nespresso USA
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Sep 14, 2023
Reviewer name: Ashley352
5 out of 5 stars
5 out of 5 stars review

Completely happy with my purchase!

[This review was collected as part of a promotion.] I bought this device about a month ago. I was not a coffee drinker 1. Because I did not like the taste and 2. I did not need caffeine. Well I’m enrolled in a doctorate program and I still work full-time…cue my new need for coffee. I love thé Nespresso brand and coffeemaker because the tastes are so delightful. I can choose coffee based on my tastes and the intensity of the product. The coffeemaker is easy to use and clean. If I had to name improvements I have two. First, the machine is not tall enough to place my travel container (basic yeti or klean kanteen that fits into car cup holders). Second, it is difficult to program the amount of water desired, if what you want is different from the default. These two items are in no way deal breakers for an overall great machine.

Review from Nespresso USA
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Sep 25, 2023
Reviewer name: UnHappyCC
1 out of 5 stars
1 out of 5 stars review

STAY AWAY, AWFUL

Received for a gift. I was so excited. The coffee is delicious. However I would never wish this headache of a machine to be given even to the worst people. It's just awful. Started leaking a couple weeks after using it. The ONE button doesn't work 1/4 of the time. Constantly leaks all over counter. It will dump half the tank for a 1 shot of espresso. Such a waste of money if you aren't standing in front of it. And I've gone through about 200 pods. Spend your money on a different one. This one just sucks.

Review from Nespresso USA
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reply from Customer Service

Thanks for your review. We’re dismayed to learn that you new Vertuo Next machine leaks during the brew cycle. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number when you’re with your machine to speak to one of our machine experts. We’re confident we’ll come to a satisfactory resolution, and you’ll be back to your Nespresso coffee ritual again soon.

Sep 1, 2023
Reviewer name: Max
5 out of 5 stars
5 out of 5 stars review

Vertuo next

[This review was collected as part of a promotion.] I bought this cause my Nespresso I thought died on me I cleaned 4 times still would not brew ordered this one ,came I’m looking at my other one decided to call walked me thru a step it worked she said the element was overheated been working fine since now I have 2 and love them both but my older one vertuo plus is more quiet the other sounds like a airplane and I like the one touch to open the plus but I do love the coffee both make!!

Review from Nespresso USA
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Aug 30, 2023
Reviewer name: Gina
5 out of 5 stars
5 out of 5 stars review

Purchase of Vertuo Next

[This review was collected as part of a promotion.] I love, love, love my machine! The coffee comes out piping hot and frothy each time I brew a pod and I feel like a bougie queen sipping my cup of deliciousness in the morning. I had no idea how bad the coffee I was drinking was before purchasing this machine.

Review from Nespresso USA
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Sep 3, 2023
Reviewer name: cookies and coffee
5 out of 5 stars
5 out of 5 stars review

great coffee machine!

[This review was collected as part of a promotion.] coffee is delicious and it is so easy to use. it does take a bit of strength to lock/unlock but other than that, I have no complaints and have been loving using it every morning! it looks aesthetic in my kitchen as well.

Review from Nespresso USA
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Aug 21, 2023
Reviewer name: Pete
5 out of 5 stars
5 out of 5 stars review

Great Flavor, cheaper than S....b..s

I got my first Nespresso after trying a coffee from one of my clients. I put it in my office. My wife fell in love with my machine, so I bought her one, my Mom tried it and also liked it. I am buying a third machine for my mom as well. Coffee tastes great.

Review from Nespresso USA
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Dec 11, 2023
Reviewer name: Brit
1 out of 5 stars
1 out of 5 stars review

I am on my 3rd machine as there is always grounds in the coffee which is confirmed everytime I video call the technician. I have asked for a credit to spend the amount on a more expensive machine with Nespresso which has been declined on more than one occasion.

Review from Nespresso USA
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reply from Tara B

Thank you for your review. We are dismayed to learn you’ve experienced issues with not just one, however, three Vertuo Pop+ machines. At Nespresso, our goal is to provide all our customers with complete satisfaction. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. We offer repair & replacement options via our Assistance Service Program. Your machine comes with a one-year warranty and a lifetime of troubleshooting. Please do not hesitate to contact us should you need further assistance. We are available 24 hours a day and 7 days a week.

Sep 3, 2023
Reviewer name: Nadia Isabel Espinosa
4 out of 5 stars
4 out of 5 stars review

OBSESSED

[This review was collected as part of a promotion.] I was hesitant of buying a nespresso machine because I’m a coffee addict and I thought that machine coffee was not it. I got a major surprised when I got my vertuo machine and now I can make all sorts of coffee with out being overpriced… if you know what I mean…

Review from Nespresso USA
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Jan 24, 2024
Reviewer name: NanaJude
5 out of 5 stars
5 out of 5 stars review

Finally greatest coffee ever.

I really was surprised when I received this gift. I actually did not think I would keep it. But then, I had my first cup of coffee and WOW! I don't need to cover it in sugary creamers or add whipped cream filled with sugar. I am actually tasting my coffee and it's foamy, heavenly tasting, and satisfies my coffee cravings. I got it for Christmas and have already sent for more and sent a bag filled with empty cups. Oh, Yeah, best gift ever.

Review from Nespresso USA
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