Hello John,<br />Thank you for taking the time to leave a review.<br />We&#39;re very sorry to hear that you have found your vacuum not suitable for wooden floors with deep grooves. We will absolutely share your feedback with the relevant teams for consideration on future products.<br />Kind regards,<br />Shark Clean

Hello Cici,Thanks for taking the time to leave a review. We're sorry to know that your Shark Stick Vacuum is not picking up as it should, we understand the importance of a great vacuum for the daily tasks. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.Kind regards,Shark Clean

Hello,We appreciate you taking the time to share your thoughts with us. We're truly sorry to ear that you have had issues with the canister capability of your Shark Rocket. Rest assured, we will pass your feedback along to the appropriate teams for future product improvements. If you require assistance with your product, please feel free to contact our team at 1-855-427-5127.Kind regards,Shark Clean