Hi Gerald,<br /><br />Thank you for your review of the Shark Rocket Pro Corded Stick Vacuum. We understand the frustration of expecting a cordless unit and receiving a corded one instead—it’s easy to see how that could be disappointing.<br /><br />If you need assistance with your return or would like help selecting a cordless model that better fits your needs, our team is here to help. Feel free to contact us at 1-855-427-5127.<br /><br />We appreciate your feedback and hope to better support your needs in the future.<br /><br />Kind regards,<br />Shark Clean

Hi there, Thank you for taking the time to share your feedback with us. We’re glad to hear that you’re enjoying your Rocket Pro DLX, and we appreciate you letting us know what you’d like to see improved. The vacuum is designed to clean effectively while moving forward, but we understand how having suction while pulling backward could make cleaning feel even more seamless. We’ve shared feedback like yours with our product team as we continue working on future enhancements and designs. Input from customers like you helps us keep improving. If you ever need assistance or have more suggestions, feel free to reach out to us anytime: https://support.sharkninja.com/contact-us Warm regards, Shark Home

Hello,<br /><br />Thank you for taking the time to leave a review.<br /><br />We&#39;re so sorry to hear that you aren&#39;t happy with your Rocket. We will absolutely share your feedback with the relevant teams for consideration on future products. If there&#39;s anything we&#39;re able to help with, please don&#39;t hesitate to reach out to our team by phone at 1-855-427-5127.<br /><br />Kind regards, <br />Shark Clean

Hello,Thank you for taking the time to leave a review.We're really sorry that the design of your Shark Rocket hasn't been a good fit for you, resulting in your decision to return it. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you'll give us another try in the future.Kind regards,Shark Clean

Hello,<br /><br />Thank you for your valuable feedback!<br /><br />We regret to hear that you are not satisfied with your Shark Rocket Pro. Your comments will be shared with our product development teams. If you have any questions or need support, please feel free to reach out to us at 1-855-427-5127, and we will be pleased to assist you.<br /><br />Kind regards, <br />Shark Clean

Hello Jamie,<br /><br />Thank you so much for reaching out and sharing your review. We’re disappointed to hear that the handle on your Shark Rocket Vacuum is not staying attached during use. We understand how frustrating this can be when you’re trying to complete your cleaning tasks, and this is certainly not the experience we want for you. We kindly encourage you to call us at 1‑855‑427‑5127 so we can confirm your unit is working properly, ensure a smooth cleaning experience, and help restore your confidence in our brand. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind Regards,<br />Shark Clean.