Hi Vic,<br /><br />Thank you for your feedback. We’re disappointed to hear the unit is overheating after only 30 minutes of use this is not the experience we want Shark customers to have. This isn’t our usual standard, and your comments have been shared with our designated department to help us improve. We truly value your input and hope you’ll stay with us as we work to deliver a better experience moving forward. Please contact our Shark customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.<br /><br />Kind Regards,<br />Shark Clean

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that your Shark Rocket Pro Corded Stick-HN175 failed. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.Kind regards,Shark Clean

Hi Julie,<br /><br />Thank you for sharing your experience. This is unacceptable, and we realize that we have let you down. We understand how frustrating this situation must be, and we appreciate you bringing it to our attention. Please contact Sam’s Club customer service at 1-888-746-7726, available Monday through Sunday from 7:00 a.m. to 11:00 p.m. CT, and we’ll do everything we can to make this right.<br /><br />Kind Regards,<br />Shark Clean NA

Hi Francisco,<br /><br />Thank you for taking the time to leave a review.<br /><br />We&#39;re so sorry to hear that you&#39;ve found this Shark Rocket too heavy. We understand how concerning it is that it makes your arm hurt. We will absolutely share your feedback about the weight with the relevant teams for consideration in future products. If there&#39;s anything we can do to improve your experience, please reach out to our team by phone at 1-855-427-5127.<br /><br />Kind regards,<br />Shark Clean

Hello,Thank you for taking the time to leave a review.We're really sorry that the design of your Shark Rocket hasn't been a good fit for you, resulting in your decision to return it. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you'll give us another try in the future.Kind regards,Shark Clean

Hello,<br /><br />Thank you for your valuable feedback!<br /><br />We regret to hear that you are not satisfied with your Shark Rocket Pro. Your comments will be shared with our product development teams. If you have any questions or need support, please feel free to reach out to us at 1-855-427-5127, and we will be pleased to assist you.<br /><br />Kind regards, <br />Shark Clean

Hi Gerald,<br /><br />Thank you for your review of the Shark Rocket Pro Corded Stick Vacuum. We understand the frustration of expecting a cordless unit and receiving a corded one instead—it’s easy to see how that could be disappointing.<br /><br />If you need assistance with your return or would like help selecting a cordless model that better fits your needs, our team is here to help. Feel free to contact us at 1-855-427-5127.<br /><br />We appreciate your feedback and hope to better support your needs in the future.<br /><br />Kind regards,<br />Shark Clean