Hello Angela, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Shark vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Kind regards, Shark Clean

Hello Jamie,<br /><br />Thank you so much for reaching out and sharing your review. We’re disappointed to hear that the handle on your Shark Rocket Vacuum is not staying attached during use. We understand how frustrating this can be when you’re trying to complete your cleaning tasks, and this is certainly not the experience we want for you. We kindly encourage you to call us at 1‑855‑427‑5127 so we can confirm your unit is working properly, ensure a smooth cleaning experience, and help restore your confidence in our brand. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind Regards,<br />Shark Clean.

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with you rHN175. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards,Shark Clean

Hello,Thanks for sharing your review. We're sorry to know that the roller of your Shark Stick Vacuum does not work; we understand how disappointing this can be. Please reach out to our team by phone at 1-855-427-5127; we'd be happy to look into this for you.Kind regards,Shark Clean