Hello Kristi, thank you for sharing your experience with the Rocket Pro. We’re very sorry to hear it stopped working after only a month and a half. That’s certainly not the durability we expect from this product, and we understand how frustrating it is when the return window has already closed. Even though the return period has passed, the vacuum is still covered under our manufacturer warranty, and our support team may be able to help with troubleshooting, repair, or replacement options. Please feel free to reach out to our customer support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), so we can look into this for you. Kind Regards, Shark Clean

Hi there, Thank you for taking the time to leave a review. We’re truly unhappy to hear that you’re displeased with your Shark. This is certainly not the experience we want for our customers, and we’d like the opportunity to make things right. Please know that your feedback is extremely valuable, and we will share it with the appropriate teams internally. If there’s anything we can do to make your experience even better or if you’d like to share your thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.