Hello there,<br /><br />Thank you for your feedback on our product. We’re disappointed to hear that the product didn’t meet your expectations. This isn’t our usual standard, and we appreciate you taking the time to share your experience. Your comments about maneuverability, included tools, and build quality are valuable, and we’ll be sure to pass them along to our development team for future improvements. We’re always looking for ways to enhance our products and your input helps us do just that. We hope that this doesn&#39;t affect your perception of our brand.<br /><br />Kind regards,<br />Shark Clean

Hi Susie,<br /><br />Thank you for taking the time to share your experience with the Shark Rocket Pro Corded Stick Vacuum. We&#39;re sorry to hear that the suction hasn&#39;t met your expectations and that debris is being left behind. That’s certainly not the performance we aim to deliver.<br /><br />It’s possible that your unit may not be functioning as intended, and we’d really like the opportunity to look into this further. Please reach out to our Customer Care team at 1-855-427-5127 so we can help troubleshoot or explore a resolution that works for you.<br /><br />Kind regards,<br />Shark Clean

Hi Diana, Thank you for sharing your feedback about the Shark Rocket Pro Corded Stick Vacuum. While we’re glad to hear the hand vacuum is performing well, we’re concerned about your experience with the floor vacuum tripping breakers. This behavior is unusual and could indicate an electrical issue with the unit. For safety, we recommend discontinuing use and contacting our customer support team at 1-855-427-5127. Our team will assist with troubleshooting and exploring warranty or replacement options. Your satisfaction and safety are important to us, and we appreciate the opportunity to address this issue promptly. Kind regards, Shark Clean Team

Hi there,<br /><br />Thank you for your feedback. We understand how disappointing it is when edge cleaning falls short and a vacuum feels too difficult to push on low‑pile carpet especially after years of trusting our brand. This isn’t our usual standard, and we truly appreciate you sharing your honest experience with us. Your feedback matters and will be relayed to our internal team as we continue working to improve maneuverability and performance across floor types. If you decide to choose us again in the future and run into anything like this, please give us a call so we can help make sure the unit is working as it should our products typically include a manufacturer’s warranty and we’d appreciate the opportunity to make it right. You can reach our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET.<br /><br />Kind Regards,<br />Shark Clean