Hi there,Thank you for sharing this experience. It’s completely understandable to feel frustrated when a unit that worked well at first begins losing suction within a few months and becomes unusable after a year, even after cleaning and checking for clogs. That’s certainly not the performance we want any customer to deal with, and your feedback is truly appreciated. Our team would be happy to take a closer look and help get this resolved. Please give our Shark support team a call at 1‑855‑427‑5127, Monday–Friday 9 a.m.–9 p.m. ET | Saturday 9 a.m.–6 p.m. ET.Kind regards,Shark Home

Hi Joe,Thank you for your honest feedback. We’re sorry to hear that the product didn’t meet your expectations, and we understand how the packaging may have led to some confusion. We appreciate you acknowledging that, but also recognize that clarity in presentation is important. We’re equally sorry to hear that the vacuum’s performance didn’t live up to your needs. Your comments have been shared with our team to help improve both product design and packaging clarity. Kind Regards,Shark Clean.

Hi Sue, Thank you for your feedback regarding the Shark Rocket Pro Corded Stick Vacuum. We’re sorry to hear about your experience with hair wrapping around the brushroll. This particular model does not feature a self-cleaning brushroll, so manual maintenance is necessary to keep the brushroll clear of hair and debris. We recommend regularly removing hair buildup to ensure optimal performance. If you need assistance with this or have questions about other Shark models that feature self-cleaning brushroll technology, we’d be happy to help. Please don’t hesitate to contact us at 1-855-427-5127. Your feedback is valuable, and we’re here to assist in any way we can. Kind regards, Shark Clean Team

Hello,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you weren&#39;t happy with your Shark Rocket Pro Corded Stick Vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.<br />Kind regards, <br />Shark Clean

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Shark® Rocket® Pro DLX Corded Stick Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean