Hi Ryan, That's really cool! Thank you so much for the 5-stars review and for sharing your wonderful experience with our WH-1000XM4 Headphones. We are truly happy to hear your niece is enjoying the exceptional sound quality and overall performance of the unit. Good to know that these headphones were a great gift for your niece. Thanks for choosing Sony! -Jess

Hi Jessenia, Great! We're delighted to hear your purchase went well and you are having an enjoyable listening experience with your new Sony WH-1000XM4 Headphones. Good to know your investment is worth it. Thank you for the 5-star rating and for choosing Sony! -Jess

Hi Music010, That's great! We're very happy to hear you love the sound quality and the Noise Cancelling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Glenn, You definitely made the right choice! We're glad to hear you appreciate this amazing headphones, especially the incredible sound quality of the unit. Good to know you're comfortable using the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing this awesome feedback and for the 5-star rating! -Jess

Hi jimmytopdawg, thank you for choosing and purchasing our product. We're glad you love your WH1000XM4. We're sorry to hear that you have an issue with your Sony unit. This is not the experience we want you to have. We would like to know more details about the issue on your headphones so we better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number (if any): In the meantime, you can follow this link for troubleshooting headphones: https://www.sony.com/electronics/support/articles/00204483?utm_source Hope this helps. ~Earl

Hi Nonion, Thank you for sharing your feedback. We're sorry to hear about your experience with our WH-1000XM4 headphones and the customer service you received. Your frustration is completely understandable, and we deeply regret any inconvenience this has caused you. Could you please provide us with more details about the issues you encountered with the product and your interactions with our customer service team? This information will help us address your concerns more effectively and improve our services. Please email us at socialsupport@am.sony.com with your full name, contact information, Case ID, Sony Model Number, and any relevant details about your experience. We appreciate your patience and hope to resolve this matter to your satisfaction. Sincerely, Sam