Hello from Ello! We’re very sorry to hear about your experience with the leaking — we can understand how frustrating that must be, especially when it affected your child’s school bag. This is certainly not the experience we want for our customers. Our customer service team would be happy to look into this further and help. Please reach out to us at support&#64;elloproducts.com<br /> so we can assist you directly.

Hello from Ello!<br /><br />Thank you for providing this feedback. While our Pop and Fill bottles are designed for durability, leaks can happen due to falls or drops. If you reach out to us at support&#64;elloproducts.com, we&#39;d be happy to send you a replacement lid at no cost.

Hello from Ello!<br />Thank you for sharing your feedback — we’re sorry to hear about the leaking you experienced. The Pop &amp; Fill lid uses an internal gasket that needs to be properly positioned to help prevent leaks, and if it becomes misaligned, leakage can occur when the bottle is tipped or laid on its side.<br /><br />If you’d like assistance with gasket placement or have any other questions, please reach out to our customer service team at support&#64;elloproducts.com<br />, and they’d be happy to help.

Hello from Ello,<br />We’re sorry to hear about your experience with the lid and understand how frustrating that must be, especially after only a few months of use. That’s certainly not the experience we want for our customers.<br /><br />Our Customer Service Team would be happy to look into this further and assist you. Please reach out to us at support&#64;elloproducts.com<br /> with additional details so we can help review the issue.

Hello!<br /><br />Thank you for purchasing our products. We&#39;re sorry to hear about your experience with the Pop &amp; Fill . We hope that you&#39;ll give us a chance to make this right. Please send us an email support&#64;elloproducts.com. We look forward to hearing from you!

Hello from Ello!<br />Thank you for taking the time to share your experience. We’re sorry to hear about the lid coming off after the bottle was dropped — we understand how frustrating that can be, especially when it happens more than once.<br /><br />The Pop &amp; Fill lid is designed for quick access and relies on proper gasket placement and secure closure, and impacts or drops can sometimes affect how the lid sits afterward. We’d be happy to take a closer look and help review what may be happening.<br /><br />Please reach out to our customer service team at support&#64;elloproducts.com<br />, and they can assist with next steps.

Hello from Ello!<br />We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how frustrating leaks can be, especially when you’re on the go.<br /><br />Our customer service team would be happy to review this with you and help further. Please reach out to us at support&#64;elloproducts.com<br /> so they can assist.

Hello from Ello,<br />We’re really sorry to hear about your experience and understand how frustrating leaks like this can be, especially when it impacts your day-to-day routine. That’s definitely not the experience we want for our customers.<br /><br />Our customer service team would appreciate the opportunity to learn more and help look into what may have happened with the lid and seal. Please feel free to reach out to us directly at support&#64;elloproducts.com<br /> so they can assist you further.

Hello from Ello!<br /><br />We&#39;re sorry to hear you&#39;re having an insulation issue with your Pop and Fill Bottles. This typically stems from an issue with the gaskets on the lid. If you reach out to us at support&#64;elloproducts.com, we&#39;d be happy to send replacement lids your way.