Hello, thank you for reaching out to us. We appreciate the time you took to provide feedback on our Crock-Pot 7-Quart Cook and Carry Programmable Slow Cooker with Carry Bag. We are sorry to hear that it did not meet your expectations.CrockPot prides itself on the quality of its products and we take all feedback seriously. Your feedback will be forwarded to the relevant department.If you need our help, please reach out to us using the Contact Us form on our website, or reach out through LiveChat. We’re available Monday to Friday, from 9 am to 8 pm Eastern Time. We look forward to assisting you!Thank you!CrockPot Consumer Care

Hello! We appreciate you leaving the review. We're committed to turning your experience around into a delightful one. If you require our assistance, please contact us using the Contact Us form on the official website or talk to our experts Monday through Friday, 9AM to 5PM ETC, at 1-800-323-9519 so we can help you further. Thank you! CrockPot Consumer Care