Hello. Thank you for sharing your feedback.We sincerely apologize for the inconvenience caused, that is not the experience we want for you at all. Your feedback is valuable to us and it will be forwarded to the appropriate department for further review and investigation.If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you!Crockpot® Consumer Care

Hello, thank you for reaching out to us. We appreciate the time you took to provide feedback on our Crock-Pot 7-Quart Cook and Carry Programmable Slow Cooker with Carry Bag. We are sorry to hear that it did not meet your expectations.CrockPot prides itself on the quality of its products and we take all feedback seriously. Your feedback will be forwarded to the relevant department.If you need our help, please reach out to us using the Contact Us form on our website, or reach out through LiveChat. We’re available Monday to Friday, from 9 am to 8 pm Eastern Time. We look forward to assisting you!Thank you!CrockPot Consumer Care