Hello. We’re sorry to hear about your experience and appreciate you bringing this to our attention. It sounds like the product did not meet our quality standards, which is certainly not what we aim for. We recommend reaching out to Sam&#39;s Club for further assistance with the return or exchange. If you need additional support, please feel free to contact us directly via our Crock-Pot &#34;Contact Us&#34; website, and we’ll be happy to help. Thank you for your feedback!<br /><br />Crock-Pot Consumer Care

Hello Tom. We're sorry to hear the Crock-Pot 7-Quart Cook and Carry Programmable Slow Cooker with Carry Bag didn’t meet your expectations. If there's anything we can do to assist with your return or address your concerns, please don’t hesitate to reach out via our "Contact Us" website.Thank you,Crock-Pot Consumer Care

Hello<br />Thank you for taking your time to post this review. Your feedback is important to us. <br />The Warm setting on our Slow Cookers maintains a temperature of 160-170°F to keep meals warm until serving. If your unit is keeping a higher temperature on the warm setting, please contact us directly so we can learn more about your situation and assist you further. You can reach us via our official CrockPot &#34;Contact Us&#34; website or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.<br /> <br />Thank you and please stay safe!<br />CrockPot Consumer Care<br />

Hello. Thank you for reaching out to us and sharing your feedback on our Crock-Pot 7-Quart Cook and Carry Programmable Slow Cooker.We value your feedback and it will be forwarded to the appropriate department for further review.If you require further assistance, please do not hesitate to get in touch with us directly. We’re available Mon.-Fri. 9am - 5pm Eastern Time.Thank you!Crockpot® Consumer Care

Hello,Thank you for reaching out and sharing your feedback about our Programmable 7-Quart Cook and Carry Slow Cooker. We are sorry to hear that it did not meet your expectations due to the temperature regulation. This is not the quality we strive for and we will forward your feedback to our product team for review. For further assistance, we encourage you to reach out to us directly via the "Contact Us" form on our official website. We’re available Mon.-Fri. 9am -5pm Eastern Time.Thank you!Crockpot® Consumer Care.