Hello. Thank you for reaching out to us and sharing your feedback on our Crock-Pot 7-Quart Cook and Carry Programmable Slow Cooker.We value your feedback and it will be forwarded to the appropriate department for further review.If you require further assistance, please do not hesitate to get in touch with us directly. We’re available Mon.-Fri. 9am - 5pm Eastern Time.Thank you!Crockpot® Consumer Care

Hello Tom. We're sorry to hear the Crock-Pot 7-Quart Cook and Carry Programmable Slow Cooker with Carry Bag didn’t meet your expectations. If there's anything we can do to assist with your return or address your concerns, please don’t hesitate to reach out via our "Contact Us" website.Thank you,Crock-Pot Consumer Care

Hello, thank you for reaching out to us. We appreciate the time you took to provide feedback on our Crock-Pot 7-Quart Cook and Carry Programmable Slow Cooker with Carry Bag. We are sorry to hear that it did not meet your expectations.CrockPot prides itself on the quality of its products and we take all feedback seriously. Your feedback will be forwarded to the relevant department.If you need our help, please reach out to us using the Contact Us form on our website, or reach out through LiveChat. We’re available Monday to Friday, from 9 am to 8 pm Eastern Time. We look forward to assisting you!Thank you!CrockPot Consumer Care