Hello. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. Your feedback is valuable to us and it will be forwarded to the appropriate department for further review.If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you!Crockpot® Consumer Care

Hello! Thank you for your review. Your feedback is important to us, and it helps and motivates us to continuously improve our products and services. We are sorry to hear that the Crock-Pot 7-Quart Cook and Carry Programmable Slow Cooker with Carry Bag failed to meet your expectations. We will make sure that our design and production team are made aware of your feedback. If you have any questions, please reach out to us via our official CrockPot "Contact Us" website or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe!CrockPot Consumer Care