Hello.Thank you for reaching out to us and sharing your feedback about our 7-Quart Cook & Carry® Slow Cooker. We're sorry to hear that the product did not meet your expectations due to the temperature regulation. This is not the quality we strive for and it is certainly not the experience we want you to have with our products. We value and appreciate your feedback and we will forward it to our product team for review.For assistance, we encourage you to reach out to us directly using the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. We look forward to assisting you!Thank you!Crockpot® Consumer Care

Hi there, We're sorry to hear your Crock-Pot isn't heating evenly after just a few uses, that’s definitely not the experience we aim to deliver. We understand how frustrating that must be, especially when things started great. The fastest way to sort this out would be to get in touch with Sam's Club directly, since they handle orders made through their store. If you have any trouble resolving the issue, please don’t hesitate to contact us through our official support channels, including our website and LiveChat. Our team is happy to help Monday–Friday from 9 AM – 5 PM ET. Thanks for bringing it to our attention. CrockPot Consumer Care Team.

Hello. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. Your feedback is valuable to us and it will be forwarded to the appropriate department for further review.If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you!Crockpot® Consumer Care

Hello! Thank you for your review. Your feedback is important to us, and it helps and motivates us to continuously improve our products and services. We are sorry to hear that the Crock-Pot 7-Quart Cook and Carry Programmable Slow Cooker with Carry Bag failed to meet your expectations. We will make sure that our design and production team are made aware of your feedback. If you have any questions, please reach out to us via our official CrockPot "Contact Us" website or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe!CrockPot Consumer Care