Hello Shelia! We appreciate you leaving the review. We're committed to turning your experience around into a delightful one. If you require our assistance, please contact us using the Contact Us form on the official website or talk to our experts Monday through Friday, 9AM to 5PM ETC, at 1-800-323-9519 so we can help you further. Thank you! CrockPot Consumer Care

Hi there,<br /><br />We&#39;re sorry to hear your Crock-Pot isn&#39;t heating evenly after just a few uses, that’s definitely not the experience we aim to deliver. We understand how frustrating that must be, especially when things started great.<br />The fastest way to sort this out would be to get in touch with Sam&#39;s Club directly, since they handle orders made through their store. <br />If you have any trouble resolving the issue, please don’t hesitate to contact us through our official support channels, including our website and LiveChat. Our team is happy to help Monday–Friday from 9 AM – 5 PM ET.<br />Thanks for bringing it to our attention.<br />CrockPot Consumer Care Team.

Hello.Thank you for reaching out to us and sharing your feedback about our 7-Quart Cook & Carry® Slow Cooker. We're sorry to hear that the product did not meet your expectations due to the temperature regulation. This is not the quality we strive for and it is certainly not the experience we want you to have with our products. We value and appreciate your feedback and we will forward it to our product team for review.For assistance, we encourage you to reach out to us directly using the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. We look forward to assisting you!Thank you!Crockpot® Consumer Care