Purchased the 18K Guardian Generac and worked well right away! Platz Electric (MI) were very efficient and thorough professionally installing not only the generator itself, but also completed everything involved including the electric, gas line connection and installation, etc. I didn't have to hire any additional electricians or heating/gas line installers! They were very helpful and patient with my township inspectors and all my questions etc. Highly recommended!

We live on Long Island and this year we had another major outage from a hurricane. It wasnt as bad as Sandy when parts of our neighborhood were out for 2 weeks but it pushed us over the edge to finally invest in the generator. So far really happy with the product and the people from Mohrmann Electric who installed it did a terrific job especially since the Town we live in is difficult with permitting, historic district, etc. Highly recommend to anyone considering a standby generator...

The startup worked perfectly. I feel that the reliability of the brand is sufficient for me to have peace of mind knowing that my 93 yr old mom will not have to be uprooted with a power loss. The WiFi capability will keep me informed unlike my AC unit just sits there.

Bought our 16kw natural gas unit six years back. The only times it ran was during short power outages lasting a few days and weekly runs. Hurricane Ida hit and we thought things were under control. Six hours into the storm and it shut down permanently. The next day I found the cover missing which allowed rain to get into the generator itself shorting everything out. Calling Generac we were told it was an act of God and our extended warranty would NOT cover it. Upon further evaluation we determined it was what I consider a manufacturers defective method of bonding the top to the subframe. The top or rather frame while locked on both sides, remained in place while the lid, held in place with sticky foam tape flew off. The tape didn't even leave residue on the lid. We just got the insurance company to agree on replacing it since Generac stands by their decision. We had to go with Generac again, but I will drill holes and bolt the lid in place this time. So a word of caution to everyone, BOLT THOSE LIDS TO THE SUBFRAME. I hope the business that installed the new unit can file a claim for the techs time to install it since insurance merely paid for the new generator but not installation. The techs did awesome work and even corrected a few issues from the first install.

Because our house was totally electric, the installation process was extended. We started on 06/07/2023 and finished on 07/25/2023. Some of the delay was with permits, and having to get ENTERGY to run a gas line and install a gas meter. The process of installing the controller, running the electric wires from the controller and generator to the breaker panel is an arduous process. Running the gas line from the meter to the generator was another involved process. Overall, we are pleased with the process and is now ready for the hurricane season, as that was the primary purpose of getting the generator.

The unit comes mostly intact but finding someone to install it is a major headache. called multiple Dealers only a 2 called back and when we said we had already bought the unit they weren't interested in just the installation. We found a friend whose an electrician to do the electrical and had to switch propane suppliers to get the fuel hooked up. it runs well but requires alot of outside work to get it installed.

Everything from first contact to final installation was top notch. When I called for an estimate they were out within a week and one week later the unit was installed. I highly recommend Generac and mLine Electric is professional, courteous, prompt, attentive, and excellent. Thank you.

Have had this unit for 2 years and other than testing for 5 minutes once a week, it has run once for less than 10 seconds. It gives us the security of knowing, if and when we need it, it will work! The BUT is it is LOUD. Regardless of what you are told, your neighbors are going to know when it is testing. Not sure how Generac can address it, but hopefully they will come up with a solution to damping the noise on future models. Bottomline, we love the security it gives us and highly recommend this unit.

Great service - very professional. Jonny and Jared, service technicians, did a great job of installation. 1 Stop came very highly recommended and they met or exceeded the reviews. I would refer them to anyone looking for a back up generator. Baumie

This is my second Generac. Previous house we had a 14kv and in this new house we upped to a 22kv. It is mounted on a stand so to be wifi enabled is a dream. We are looking forward to many years of service. Even though this is an upscale community we are subject to irregular power outages especially during hurricane season. This new generator is smooth and reliable.