Product looks nice, installation went smoothly, worked with my schedule to get it installed and start-up. It was started up this morning ran smooth and quiet technician explained the operation and set up of weekly test schedule. Overall satisfied with installation and startup. Price seemed a little high. We now have a backup power which is what we were after no more outages to worry about!!

we have had our 22kw for about three month, and we had our first real "test" . this past Monday night. During a thunder storm, the power went out in large area of town and according to the news report , several thousand homes lost power for about 40 minutes. When in first went out, our power was off for about 15-20 seconds then the generator kicked on and we had power again. Our next door neighbors were on their way home on the interstate when all of the lights went out there. They said they drove home through the darkness seeing no lights except for those of cars until they turned on our street and our house was "lit up like a Christmas tree". The real test will come when we have our next hurricane.

The whole process was almost flawless. Installed two weeks ago. The installation crew was professional. Arrived on time. Crew was tow experienced installer and one trainee. Some issues with paperwork back in the office. 100% satisfied when the crew left at the end of the day.

The generator arrived on time well packaged and undamaged direct from the factory. It was installed by my local electrician and plumber without any major problems. The cabinet looks great and the runtime doesn't seem to bother my neighbors. First time we asked it to generate during a power outage it worked flawlessly.

This product is as advertised and works as it should. I am very pleased with this generator and its operation. I am confident that I can rely on it to protect my electrical power requirements. The only problem I had was actually getting the unit and having it installed. The actual choice to buy was easy and the cost was acceptable for the security it offered and paying for the unit was easy but delivery was three months later and installation was another three weeks almost 4 months after I decided to install a generator. And the advertised 7 year warranty free was the final factor and I still don’t know if I have that warranty. I haven’t seen any notifications explaining my warranty or even if I have a warranty yet. I called my installer but they said that was provided by Generac and they would be sending me a notification and explanation of my warranty, but haven’t received anything yet so it’s another thing that I’m waiting for. So I like the generator but I’m not thrilled with the company so far.

Brandon at Powertech in Hollywood MD did our install and he has been great to work with. Two close calls with ice storms last February and the disaster in Texas got our attention and we decided to install backup power. At 76 with COPD I no longer feel up to dragging the 50 year old 4 kW portable Coleman and cables the 100 feet from the shed to the house, opening the breaker to the utility, running the cable through the garage and up the steps to the dryer outlet, and keeping the generator fueled (I did this for a week in the 1990s). Brandon did our install the last week in March. We had a few very short weather related outages over the summer but the Generac didn't have a chance to demonstrate itself until 1/3/2022. We got a bit over a foot of wet heavy snow. It started about 4:30 am. The local utility started to experience outages about 5 am and by 2 pm over 45000 (about 25%) of customers were without power. We lost utility power at 10:52 am. The generator came right up and ran like a champ for the next 23 hours and 57 minutes when we got power back. We didn't realize we were back on the utility power until we got the text message from Generac that our unit was "ready to run" Coincidentally, 10 minutes after that the generator did it's weekly 5 minute exercise run. We lived normally during the outage, were the only house, other than our Amish neighbors, who heat with wood and light with kerosene, with lights. The peak load on the 24 kW Generac was about 16 kW when the outside temperature was about 19 degrees, the water heater was running due to my wife's nightly bath, and the upstairs heatpump came on in resistance heating mode. I have yet to trudge the 100 feet through the snow to the generator to check the oil (the manual specifies doing this daily when the unit is running). BTW, two days after we were restored about 4500 customers of our utility remain to have power restored. The utility is dealing with a herculean task with all the trees, poles, and lines down. We are grateful for the tireless efforts of their crews and their contractors and the crews they have brought in from other nearby utilities to help with restoration. This will be a storm to remember. Getting the Generac was the right thing for us.

This is my third Generac Stand by generator and it probably the best. I had it installed just in time for Hurricane Season in Florida. When Irma Hit us we lost power while we where sleeping and the Automatic switch kick in and the generator started flawlessly. It ran for 88 hours smoothly. Its just an amazing product. Highly recommended!!!

We LOVE our new whole house generator. I have oxygen machines that require electricity to charge. It gives us peace of mind to have the generator in event of power failure. We have had one power shortage since installation. It came on promptly, powered our house and used very little gas to run for about 4-5 hours. It is great! Also increases the value of our home. Love it and am so glad we purchased!

We had the whole-house generator installed so we didn't have to worry about power outages in either cold or hot weather. Very pleased with its performance and the fact that it powers up and "checks itself" once a week. One less thing on our minds and back to retirement mode!

Living in the Texas Gulf Coast hurricanes are a natural occurrence. I am a Sr. Regional Product Support Manager for a heavy duty diesel engine manufacture with 45 years experience servicing diesel engines in Oil & Gas, Construction & Industrial, Marine, and Power Generation applications. In Sept. 2008 we went through hurricane Ike and endured six days without power afterwards. After Ike, we installed a 20kW Guardian unit and had wonderful success and a great piece of mind with the unit at our former home. After living in the Houston area for ten years, we moved away for four years, and we just moved back to the Houston area in May 2019. In preparation of our new home for hurricane season, we purchased a 22kW Guardian unit. Our first unit as well as our new unit are whole house with 200 amp ATS. Our first unit was great but this new unit is AWESOME! The controller has been improved, the unit can now be monitored wireless from anywhere using a cell phone, tablet, or laptop. It is also monitored 24/7/365 by our authorized Generac dealer. The noise level of the unit when running has been reduced substantially. Maintenance items, oil drain, oil filter, air filter, oil fill, dipstick, and battery are all easily accessible. The controller is improved, simple to operate, understand, and is accessible with ease as well. This is a well designed, well built, serviceable unit that is supported by an outstanding dealer with factory trained and certified parts and service personnel offering 24/7/365 service to their customers. And, our Generac is backed by one of the best warranties in the business. It doesn't get any better than this folks.