I have had it for a year now, and of course there has not been a power outage since the installation. However I did decide to run a simulation of an outage and was very happy with the results. My only issue is the description provided on Generac's website, makes it sound like the noise level is just above the level of an air conditioner. If I had an air conditioner that loud, I would be worried!!

At this point, my review can only address the installer and the installation of the generator. We've not had a power outage since its installation, and frankly I hope we never have to use it. It's an insurance policy against what has happened all too often causing distress over not having water (well pump) and the potential loss of food in 4 freezers & 5 refrigerators and the further annoyance of not being able to turn on the TV & see the news. Expensive insurance - Yes, but it's comforting to know that when (not if) the power goes, our Generac will come alive!

Ed and his crew were very professional, timely and efficient… The unit was installed, completed and running in one day. This is our first winter storm season that we have the unit. It works GREAT and does exactly what Ed said it would do in a power outage!

The generator has been right on schedule with the test runs each week and ran well when my installer initially tested it. The only reason I'm not giving 5 stars yet is because it hasn't truly been tested in reality yet.... we haven't yet lost power and had our "smart" generator automatically turn on. If we do and it does, for as long as necessary, I will enthusiastically give it 5 stars!

I have 2 outagedes already and the system work great, when the power went out and come on. This was great the first one was around 4 hours and I am total Electric, TV worked Lights worked, refrig stay on & the heater stay working. Great system. I am proud I bought it and it was a easy installed and delivery. A Big Thank you

We purchased and installed our 22 KW generac with the automatic transfer switch about 7 months ago and have used it twice. It worked exactly as advertised. Power was restored within 15 seconds and provided clean, dependable power to the whole house. When outside power was restored, the transfer back to outside power was seamless and the unit automatically shut down.

We live in an area prone to winter time power outages. After many years using a 4kw generator and running extension cords all over the place, I can't say enough good about our new 22kw Generac whole home system. We have had two extended outages since installation several months ago. It is so nice to merely wait about 8 to 10 seconds, the generator fires up and we're back on.

Just installed so the actual quality is unknown, however I do expect it to work as advertised. Austin Generator was easy to work with and did everything they promised. While being setup I did notice that it is much louder than I expected. We have it mounted about 50' from the garage and, when it is running, the sound is still very noticeable inside the home. I guess if we loose power, the generator noise will be a small price to pay.

I am a little uncertain about the product for now. When they came to start it the motor would run fine but it would not generate any electricity. They now have to call the manufacturer and see what the problem is. They have installed a lot of these and say it is the first to do this. I hope it is something small. I believe once the get it working I will be pleased with it.

We have had our Generac for about ten months. During that time we have had three or four power outages, with the longest lasting several hours. The Generac, in each case, started immediately and carried the full load of the house for the entire duration of the outage. We temporarily have a one-year-old and his parents living with us, so it was especially appreciated when we were able to keep him entertained and warm, as if nothing had happened. We have enjoyed our Generac immensely!