Hi, Keith. Thank you for taking the time to share your experience with us. We appreciate your feedback and understand your disappointment with the LG Soundbar (SPD7Y) model. We strive to provide our customers with the highest quality products, and we regret that the sound quality of the SPD7Y did not meet your expectations. Please visit this link to obtain more details on the issue you've encountered: https://www.lg.com/us/support/help-library. In regards of you want to return it, we recommend reaching out to Sam's Club customer service at 888-746-7726 for immediate assistance. If you have any further concerns or require assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hey there Shawn! You should always have clear and connected audio from your LG soundbar whenever you're using it so you can have the best home theater experience. So we can look into this further with you and better assist you, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to help! *Josh

Hi there. Thank you for sharing your experience with us. We understand that you're experiencing popping, static sounds, and issues with sound dropouts on your SPD7Y soundbar. Your feedback is important, and we'd like to assist you further. As a troubleshooting step, please ensure that the soundbar is properly connected to your devices and that all connections are secure. Additionally, try resetting the soundbar to its factory settings to see if that resolves the issues. For the supported link on this: https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273 Please send us a private message on Social Media @LGUSSupport with your contact details, and our team will prioritize addressing your concerns and exploring possible solutions. We appreciate your loyalty and patience, and we're committed to ensuring you have a positive experience with our products. —Renzo

Thank you for sharing your experience with our LG SPD7Y soundbar. We appreciate your loyalty to our brand and understand that a reliable connection is essential for a seamless audio experience. We're sorry to hear that you encountered connection issues with this model.To address these concerns, we recommend ensuring that your soundbar's firmware is up to date, which can often resolve connectivity problems. Additionally, placing the soundbar in an area with a clear line of sight to the source device and away from interference can help improve connectivity.You may also visit the following links provided to resolve your connection issues in your unit:• https://www.lg.com/us/support/help-library/device-has-no-audio-soundbar-sound-plate-home-theater-CT41000327-1422464978777• https://www.lg.com/us/support/help-library/i-cannot-make-a-bluetooth-connection-to-the-sound-bar--20153197795421If the problem persists, please reach out to us through private messages on Facebook or X (Twitter) through @LGUSSupport, and we'll assist you in resolving the issue.We appreciate your feedback and hope to have the opportunity to make it right in the future. Thank you for your support, and we're here if you decide to give LG another chance. ~Luisa