0/5
Here is a review that is not “incentivized.”
I would rate this a 0 if I could because this washing machine is a piece of garbage.
A load HALF of what my whirlpool could handle would make this machine become unbalanced and make the basket thrash around the sides of the machine. Now you would think the unbalanced error code would pop up and the machine would stop so you can go manually fix it (which shouldn’t be needed in the first place). Nope! Instead the machine will add additional time to the cycle, re-add water, and try to rebalance itself (unsuccessfully) several times. I have done 20+ washes with this machine and NEVER has it ever been able to successfully rebalance. So whenever I do a load that is not small (few tshirts and shorts) I need to time the machine so I can be there immediately to rebalance it myself so it won’t waste any more water and electricity.
Now maybe your machine will be okay in the short term, but the question is how long it will last. Look for actual reviews here and other places and you’ll see that the impressive average rating and the glorified reviews are nothing but a facade.
As soon as I am able to I will get rid of this garbage. Not passing it on to family, friends, or even acquaintances for the matter as I don’t want them to deal with the immense headache that I have trying to do something as simple as doing my laundry.
Edit: gave design a 3 because it looks fine and better than my old washer, but I have to say I would much rather an appliance work properly than look good!
reply from Samsung Care
Hello,
We understand the inconvenience of dealing with an unbalanced washer. Let us help.
Below is a link to troubleshooting a shaking washer. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide, which you can watch from beginning to end, is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. Refer to page 58 for additional actions to take when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150421190 to help our team pull up your information when you message us.
Thank you.
-Angelica