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Customer reviews for Shark Rotator Pet Pro Lift-Away ADV Upright Vacuum with DuoClean PowerFins HairPro and Odor Neutralizer Technology for
Shark Rotator Pet Pro Lift-Away ADV Upright Vacuum with DuoClean PowerFins HairPro and Odor Neutralizer Technology
4.6 out of 5 stars
stars871 ratings386 reviews
  1. 5 stars79% (684)
  2. 4 stars12% (107)
  3. 3 stars3% (27)
  4. 2 stars2% (19)
  5. 1 star4% (34)
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Showing 171-180 of 386 reviews
Aug 14, 2024
N1224
1 out of 5 stars review

Don't buy this vacuum

Save your money. Do not buy this vacuum. We have a large dog who sheds. A vacuum billed as a Pet vacuum should be great, right? Not this one. From the very first use, it clogs and the main roller stops spinning. The clog is impossible to clear because it's at the ends of the roller, and Shark will not allow you to access this part of the machine. Even if you buy the specialty screwdriver head to remove the special screws they use to prevent your access. Because it still does not open up the roller. Not being able to remove and clean a vacuum roller is really poor on the part of Shark. I should have returned it immediately.

Helpful?5AB4L62W098W13632005910
reply from SharkNinja Product Expert

Hello, We appreciate you taking the time to share your thoughts! We're really sorry to learn that you're experiencing issues with your Shark vacuum. We kindly encourage reaching out to our team at 1-855-427-5127; we're ready to help you and explore your warranty options. Kind regards,Shark Clean

May 23, 2024
Dog owner
2 out of 5 stars review

Not real lift away feature...

I bought this product thinking that the lift away feature was the same as my older model...it is Not... it's just a term now for removing the power head from the motor...my older model does that plus has the lift away feature. A true lift away feature lets you carry around the canister while leaving the power head attached to the handle, thus giving you great cleaning power for under furniture! That's the whole reason to spend the extra $ on the lift away! On the plus side...it does have good suction and the power head has not been tangled with pet hair.

Helpful?5AB4L62W098W13632005910
reply from SharkNinja Product Expert

Hi Dog owner,Thank you for sharing your experience with the Shark Rotator Vacuum. We’re glad to hear you’ve noticed the strong suction and that the power head effectively handles pet hair without tangling. However, we’re sorry to hear that this model didn’t meet your expectations regarding the Lift-Away feature compared to your previous Shark vacuum.We appreciate your feedback about the differences in functionality, particularly for under-furniture cleaning. The Lift-Away design is intended to enhance versatility, but we understand how this variation may feel like a step back from the features you valued in your older model. Your comments are incredibly helpful and will be shared with our product team as we work to refine our designs.Thank you for your loyalty to Shark and for providing valuable input that helps us improve.Kind regards,Shark Clean

May 14, 2024
Nickname
2 out of 5 stars review

I was hoping

I bought this to replace my Shark NV752 Rotator Powered Life-Away True Pet. It's lighter and cheaper than my previous model. It hurts my hand to vacuum because the handle isn't comfortable. It has a high pitched whine to it when it runs that's pretty loud and hurts my ears. While it has an LED light on the base, it doesn't have one on the handle which I am really missing when I use the wand. The accessories were lacking. I've bought Shark for years, and I've liked their machines until buying this one. I would rather cut the long hair out of the roller on my old shark than have to give up comfort with the new one. I feel like I spent a lot of money on a cheap vac.

Helpful?5AB4L62W098W13632005910
reply from SharkNinja Product Expert

Hi dear customer,Thank you for taking the time to share your detailed feedback on the Shark Rotator Vacuum. We truly appreciate your loyalty to Shark over the years, and we’re sorry to hear that this model hasn’t lived up to your expectations, especially compared to your previous Shark vacuum.We understand how important comfort and functionality are when choosing a vacuum, and we regret that the handle design, noise level, and lack of handle light have been a source of frustration. Your feedback about the accessories and overall performance is incredibly valuable, and we’ll make sure to share these insights with our design team as we continue to refine our products.We’d love the opportunity to assist you further, whether it’s offering troubleshooting tips for the noise issue or exploring options to make your experience more enjoyable. Please don’t hesitate to reach out to us at 1-855-427-5127.Your feedback is invaluable in helping us improve, and we hope to regain your confidence in Shark with future innovations.Kind regards,Shark Clean

May 6, 2025
Rachel
2 out of 5 stars review

It Sucks and it Sucks

I don't like to leave reviews for products that are t what they seem, but I am so thoroughly fed up with machine that I'm breaking my rule. Only the suction is good. The push button release to extend the wand seems like a good idea, but you have to manually detach the cord placement or it drags the whole vacuum into your shins or ankles After using the wand you must manually attach and unloop the flexible tube and power cords and reattach on the machine. The power cord is too short for a large room. None of the optional attachments stay connected to the machine - they fall off with the slightest bump or turn - I finally threw them in a closet And while the machine is lightweight, it tends to fall over on a regular basis and can flex to go over dlthressholds and lightweight carpets/rugs: you must physically lift the machine to move between surfaces. Going back to my Dyson and putting is in my BnB.

Helpful?5AB4L62W098W13632005910
reply from SharkNinja Product Expert

Hello,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you weren&#39;t happy with your Rotator, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.<br />Kind regards,<br />Shark Clean

Jun 30, 2024
Bigfoot
1 out of 5 stars review

Bad on carpet and rugs.

I had a shark vacuum similar to this one and it was very good on carpet and rugs, but not so great on hard floors. This one is jus the opposite. It is better on hard floors and it really sucks on carpet and rugs. I have 4 bedrooms with carpet and 2 large area rugs. I used the new shark and then went over the same area with another vacuum and the shark had left a lot behind. I saw another review complaining about how this vacuum dosen't do well on carpet. If you have carpet and rugs you will need another vacuum for them.

Helpful?5AB4L62W098W13632005910
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your Shark Rotator Pet Pro Lift-Away Upright-LA555. We will absolutely share your feedback with the relevant teams for consideration on future products.Kind regards,Shark Clean

Apr 18, 2025
Tom in PA
1 out of 5 stars review

Verified Purchase

Far Too Heavy and Wired

There is little in the way of description on the box that this unit is corded (must be plugged in) from a company that is known for its cordless vacuum sticks. Beyond that, it's almost as heavy as my grandmother's Hoover. We packed it up and took it back. (Kudo's to th4e Sam's Club Service Desk in Mechanicsburg, PA for fast work in the return process.)

Helpful?5AB4L62W098W13632005910
reply from SharkNinja Product Expert

Hello,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you weren&#39;t happy with your vacuum cleaner, and returned it. We will absolutely share your feedback on this Shark&#39;s design with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.<br />Kind regards,<br />Shark Clean

Feb 20, 2024
ak
1 out of 5 stars review

Worst Vacuum Ever

I bought this to replace my older Shark. This is the worst vacuum I have ever used. I would have to go over the same area a minimum of 3 times and it still did not pick up everything. I don't know why it is marketed as a pet vacuum, I have 1 domestic short hair cat and this vacuum could not handle the small amount of hair my cat leaves behind. There is something different about the quality of this new Shark compared to my older one. I would like to give praise to the Walmart Customer Service at my store, zero hassle returning it.

Helpful?5AB4L62W098W13632005910
reply from SharkNinja Product Expert

Hello,<br /><br />Thank you for taking the time to leave a review.<br /><br />We&#39;re so sorry to hear that you aren&#39;t happy with your Rotator. We will absolutely share your feedback with the relevant teams for consideration on future products. If there&#39;s anything we&#39;re able to help with, please don&#39;t hesitate to reach out to our team by phone at 1-855-427-5127.<br /><br />Kind regards, <br />Shark Clean

Jun 29, 2024
E Worth
5 out of 5 stars review

Verified Purchase

Great vacuum

Gets up stuff our Dyson didn’t. The attachment for upholstery also works great.

Helpful?5AB4L62W098W13632005910
Apr 21, 2025
Paula McBride
5 out of 5 stars review

Verified Purchase

Shark vacuum

Best vacuum! Pulled dry shampoo out of carpet from 8 months ago that had been vacuumed daily.

Helpful?5AB4L62W098W13632005910
Jun 19, 2024
smokey16
5 out of 5 stars review

Verified Purchase

Shark Rotator Pet Pro was a good investment.

Great vacuum and the sale price at Sam's was even better

Helpful?5AB4L62W098W13632005910