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Customer reviews for CyberPower Battery Backup w/ Surge Protection for
CyberPower Battery Backup w/ Surge Protection
4.5 out of 5 stars
stars244 ratings86 reviews
  1. 5 stars78% (191)
  2. 4 stars11% (26)
  3. 3 stars4% (10)
  4. 2 stars2% (4)
  5. 1 star5% (13)

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Showing 51-60 of 86 reviews
Sep 27, 2024
never inbev
1 out of 5 stars review

overloads at 143 watts

overloads at 143 watts, bought two of these for small backups, had no power to backup anything and just had a hurricane, so I had to go out in 75 mph wind to connect my generator so I am not happy but refraining from using the language I used when this product failed!!!

Helpful?3A3E4TO5E7MO13631755121
reply from TechSupport

Please reach out to our support team at 877-297-6937 for support with your product. Thank you for your review!

Nov 27, 2024
Mark
1 out of 5 stars review

Cyber Power Battery Backup Item# S175UC

I purchased the cyber power 4 months ago, and it would not hold a charge. I contacted the Cyber Power customer service and spoke to the help desk. They determined that because I have a surge protector plugged into the battery surge outlet, they voided all warranty. They said there is clearly a battery issue, but there is nothing they can do for me. I asked how I was supposed to know this, and I was told it is in the manual under warranty. The manual states to go to their website to review terms. If you go to their site, it says to refer to the manual. Beware, this is a waste of money, and the company will not stand behind their product!

Helpful?3A3E4TO5E7MO13631755121
reply from TechSupport

We’re sorry to hear about your frustration with the product and customer service. As stated in the "Installing Your UPS System" section of the manual, the warranty prohibits the use of extension cords, outlet strips, and surge protectors in conjunction with the UPS unit. Using these can cause issues with the unit’s performance and may void the warranty. We appreciate your feedback and encourage you to review the warranty terms to avoid similar issues in the future.

Mar 27, 2024
wright
5 out of 5 stars review

need if you own a business

I had my computer router and home phone on it. Just my luck power went out 2 days after installing it. It actually worked very well keeping all three of them powered up and working just as if I had power. I would recommend it to anyone that owns a business

Incentivized Review
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Feb 19, 2025
DK
5 out of 5 stars review

Verified Purchase

Priced Right

Significantly smaller than the old one I replacement. No problems since I purchased it

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Feb 24, 2024
Keyra
5 out of 5 stars review

Verified Purchase

Great product

Compact size, like that it has a mute option and the battery life indicator

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Oct 19, 2024
Gj
3 out of 5 stars review

Verified Purchase

Backup Power supply

Love this except can't get it to stop dinging when unplugged. If the power goes out is that all it's supposed to do?

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reply from TechSupport

The audible alarm can be muted by holding the up/mute button for more than 2 seconds. Thank you for your question.

Apr 24, 2024
WifeDC
4 out of 5 stars review

Verified Purchase

Battery backup/surge protector

I gave this a 4 star rating because it did not have a DSL port. Otherwise the unit work great, and I have no problem with any electronics connected to it.

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Nov 4, 2024
Sparky
5 out of 5 stars review

Verified Purchase

CyberPower Battery Backup w/ Surge Protection

Nice unit works very well

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Mar 21, 2024
Mike
5 out of 5 stars review

Verified Purchase

Surge protector

Excellent value, quality product

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Feb 17, 2024
jwc
5 out of 5 stars review

Verified Purchase

works

Power went out tonight and everything worked like it should

Helpful?3A3E4TO5E7MO13631755121