Customer reviews for CyberPower Battery Backup w/ Surge Protection

Customer reviews for CyberPower Battery Backup w/ Surge Protection for

CyberPower Battery Backup w/ Surge Protection

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4.5 out of 5 stars

stars244 ratings86 reviews

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Showing 41-50 of 86 reviews

Jul 18, 2024

Bella12

5 out of 5 stars review

Verified Purchase

Excellent product

I love the digital display. It tells me exactly how much battery life I have. With recent power outages, the battery lasted 2hrs+

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Jan 25, 2024

HappyInHI

5 out of 5 stars review

Verified Purchase

Does what it’s supposed to.

Power went out twice since I got it. Was able to use USB ports to charge my phone and safely power down other electronics.

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Jan 21, 2024

George

5 out of 5 stars review

Verified Purchase

Good for emergencies

Excellent battery back -up w/o the annoying beep of my others. Power went out and this one did what was needed. I got this one for voltage drops with a 3D printer.

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Nov 26, 2024

MRK

5 out of 5 stars review

Verified Purchase

Very easy to set up and use

Very easy to use. Plugs are well labeled on the back of the unit as to which are back-up and which are normal. I like the two additional device ports on the front. That saved me two additional plugs in the back.

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Apr 12, 2024

DavidW

5 out of 5 stars review

Verified Purchase

Using to protect new TV

This is my second UPS from CyberPower. First one working great after several years protecting my PC. So when I needed to acquire another UPS for my TV I chose the same brand.

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Jun 30, 2025

billbled

1 out of 5 stars review

Terrible support

Dismal customer support. Unable to log into the monitoring app. Support agents that are very difficult to understand. Apps that don't work. Terrible purchase.

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reply from TechSupport

Hello Billbled, Sorry to hear that you had some difficulty with the monitoring app and our support. If you have not already, please send us an email at tech@cyberpower.com mentioning the issue with PowerPanel as we would need more detail to get to the bottom of your log in issue as the answer could depend on which version of PowerPanel you are trying to use.

Jun 19, 2025

Elvis

5 out of 5 stars review

Verified Purchase

Pro

Good

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Jun 26, 2025

Tom O

5 out of 5 stars review

Verified Purchase

Great unit so far

Good value for the price

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Jun 30, 2024

Jay

2 out of 5 stars review

Verified Purchase

Battery backup

Is a good product for its design. I thought it was the big backup unit like what I got several years ago. This one is too small for my needs so I’ll be taking them back. For a computer office or entertainment set up it would be perfect. I am needing backups for my AC and Refrigerator to help them through very short outages or spikes we have occasionally.

Helpful?

reply from TechSupport

Hello Jay, our UPS units are not designed to work with heavy load equipment such as refrigerators. This can damage the unit and will void the warranty. For additional questions or concerns please feel free to contact us at (877) 297-6937.

Nov 25, 2024

StevenJ

4 out of 5 stars review

Verified Purchase

It does the job

It gave me about 5 minutes to shut everything down. I probably could have at least doubled that, but once I realized the power in the rest of the house went out, (ceiling fan) I initiated the shutdown process. But I couldn't turn off the alarm until I turned the unit completely off. Then had to restart everything hours later when it came back on. With the stereo turned up I didn't hear the alarm until I had turned everything off. Then I thought you just needed to hit the power button, but I had to hold it in for a couple of seconds for it to turn off the alarm that went off every few minutes. My APC that this replaced, I could just hit one button and the unit stayed on while the alarm was off.

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