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Customer reviews for CyberPower Battery Backup w/ Surge Protection for
CyberPower Battery Backup w/ Surge Protection
4.5 out of 5 stars
stars
256 ratings91 reviews
  1. 5 stars78% (199)
  2. 4 stars10% (26)
  3. 3 stars4% (11)
  4. 2 stars2% (4)
  5. 1 star6% (16)

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Showing 41-50 of 91 reviews
Jun 19, 2025
Reviewer name: JW
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Works as advertised.

Item works as advertised. I live in an area that gets several electrical blips a month. Currently this backup is powering my computer, modem and satellite receiver. Seems to work as advertised.

Helpful?3A3E4TO5E7MO13631755121
Aug 4, 2025
Reviewer name: Mike
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good Fit for Supporting My Internet Connections

Using this to keep the power on my fiber internet connection which also has my telephone connection. It is supposed to have enough power to survive for 45 minutes if I read the specification correctly so it is a good fit for what I needed.

Helpful?3A3E4TO5E7MO13631755121
Jun 21, 2025
Reviewer name: Big eyes
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

back-up power supply

i was use to ups power supply....this product is higher capacity but/and the price is higher. i do like the LCD screen/readout. it is needed here at the lighting capital of the usa/world.

Helpful?3A3E4TO5E7MO13631755121
Jan 21, 2024
Reviewer name: George
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good for emergencies

Excellent battery back -up w/o the annoying beep of my others. Power went out and this one did what was needed. I got this one for voltage drops with a 3D printer.

Helpful?3A3E4TO5E7MO13631755121
Apr 12, 2024
Reviewer name: DavidW
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Using to protect new TV

This is my second UPS from CyberPower. First one working great after several years protecting my PC. So when I needed to acquire another UPS for my TV I chose the same brand.

Helpful?3A3E4TO5E7MO13631755121
Jun 30, 2025
Reviewer name: billbled
1 out of 5 stars
1 out of 5 stars review

Terrible support

Dismal customer support. Unable to log into the monitoring app. Support agents that are very difficult to understand. Apps that don't work. Terrible purchase.

Helpful?3A3E4TO5E7MO13631755121
reply from TechSupport

Hello Billbled, Sorry to hear that you had some difficulty with the monitoring app and our support. If you have not already, please send us an email at tech@cyberpower.com mentioning the issue with PowerPanel as we would need more detail to get to the bottom of your log in issue as the answer could depend on which version of PowerPanel you are trying to use.

Jun 30, 2024
Reviewer name: Jay
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Battery backup

Is a good product for its design. I thought it was the big backup unit like what I got several years ago. This one is too small for my needs so I’ll be taking them back. For a computer office or entertainment set up it would be perfect. I am needing backups for my AC and Refrigerator to help them through very short outages or spikes we have occasionally.

Helpful?3A3E4TO5E7MO13631755121
reply from TechSupport

Hello Jay, our UPS units are not designed to work with heavy load equipment such as refrigerators. This can damage the unit and will void the warranty. For additional questions or concerns please feel free to contact us at (877) 297-6937.

Apr 10, 2024
Reviewer name: Tasha
5 out of 5 stars
5 out of 5 stars review

Great

So far so good! This battery backup has lots of ports which is always something you need. It seems to be well built as it is very heavy. Fortunately, I have not lost power. Therefore I have not fully tested the capabilities of the back up, but I’m hopeful it will work.

Incentivized Review
Helpful?3A3E4TO5E7MO13631755121
Mar 27, 2024
Reviewer name: wright
5 out of 5 stars
5 out of 5 stars review

need if you own a business

I had my computer router and home phone on it. Just my luck power went out 2 days after installing it. It actually worked very well keeping all three of them powered up and working just as if I had power. I would recommend it to anyone that owns a business

Incentivized Review
Helpful?3A3E4TO5E7MO13631755121
Nov 25, 2024
Reviewer name: StevenJ
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

It does the job

It gave me about 5 minutes to shut everything down. I probably could have at least doubled that, but once I realized the power in the rest of the house went out, (ceiling fan) I initiated the shutdown process. But I couldn't turn off the alarm until I turned the unit completely off. Then had to restart everything hours later when it came back on. With the stereo turned up I didn't hear the alarm until I had turned everything off. Then I thought you just needed to hit the power button, but I had to hold it in for a couple of seconds for it to turn off the alarm that went off every few minutes. My APC that this replaced, I could just hit one button and the unit stayed on while the alarm was off.

Helpful?3A3E4TO5E7MO13631755121