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Customer reviews for CyberPower Battery Backup w/ Surge Protection for
CyberPower Battery Backup w/ Surge Protection
4.5 out of 5 stars
stars244 ratings86 reviews
  1. 5 stars78% (191)
  2. 4 stars11% (26)
  3. 3 stars4% (10)
  4. 2 stars2% (4)
  5. 1 star5% (13)

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Showing 1-10 of 86 reviews
Mar 24, 2024
Hello Ello
5 out of 5 stars review

Power when you have no power

I like the slender shape of the battery backup. I like the added feature of the USB-A and USB-C. I’m loving the display that this backup provide. I also like that the plug is able to be flush agains the outlet. I love all the additional surge protected outlets. What I really like about this backup is that it will protect my sewing machine Incase we have a power surge. I love the added protection.

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Mar 27, 2024
Phil G
5 out of 5 stars review

Great value

Wow, this is a heavy duty piece of equipment. I really like the size, weight, and features of this unit. In addition, this sells for $150 elsewhere but is only $100 at Sam’s?!?! Great value! I recommend.

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Apr 10, 2024
Tasha
5 out of 5 stars review

Great

So far so good! This battery backup has lots of ports which is always something you need. It seems to be well built as it is very heavy. Fortunately, I have not lost power. Therefore I have not fully tested the capabilities of the back up, but I’m hopeful it will work.

Incentivized Review
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Jan 7, 2026
Tony
5 out of 5 stars review

Verified Purchase

A good investment for your electronic components.

This battery backup with surge protection is very informative about the incoming power, along with its output power. The unit is well built with quality material and is easy to check its status. I highly recommend it.

Helpful?3A3E4TO5E7MO13631755121
Sep 13, 2025
Ttaylor
5 out of 5 stars review

Verified Purchase

Great UPS

This is a good value and works as advertised. They are great for a home office. I also use one in theliving room for my home theater, it works great for that and gives you a chance to shut everything down if the power goes out and keeps the power even if there is a surge or brownout.

Helpful?3A3E4TO5E7MO13631755121
Jul 15, 2025
BigSmooth
5 out of 5 stars review

Verified Purchase

Keeps Internet Gateway Online

Great UPS at a great price. I primarily use it to backup my Internet Gateway Device. This way, when I have brief power outages, my gateway stays up and running. Also, my laptop stays up and running off its internal battery. I can maintain my work-from-home online status for over an hour during power outages.

Helpful?3A3E4TO5E7MO13631755121
Jul 17, 2025
Cesar Carrero
4 out of 5 stars review

Verified Purchase

Wish it have space for transformer connectors

I bought this UPS unit because for the same price, other units in different stores only offered half the capacity. However, it has the same problem that other units have, the plug spaces were designed for connectors that are not transformers. This limits the amount of electronic equipment that can be plugged in. It is also heavy, but manageable. I use it to protect my entertainment equipment (TV, cable, DVD, soundbar, etc). The included USB A and C ports are quite useful.

Helpful?3A3E4TO5E7MO13631755121
Nov 1, 2024
Tom B
3 out of 5 stars review

Verified Purchase

Nice functionality, disappointing battery capacity

Functionality is as expected, and nice, but not sure it holds 9Ah as spec'ed. Either that or I got a bad unit: Using it as a power bank during hurricane Milton to recharge an old phone through USB depleted over 50% of the fully charged UPS. The phone is 7yrs old with an original 3300mAh battery, prolly only half that capacity today. Mind you, this is a UPS (and used as such) not a power bank. But 9Ah should still be 9Ah.

Helpful?3A3E4TO5E7MO13631755121
reply from TechSupport

Thank you for your review of the CyberPower Battery Backup with Surge Protection. I'm glad to hear that you found the functionality satisfactory, but I apologize for your disappointment with the battery capacity. We take your feedback seriously, and it’s concerning to hear that the unit may not be performing as expected. If you think there may be an issue with your unit, please reach out to our customer support team at 1.877.297.6937 for assistance. Your satisfaction is important to us, and we appreciate your insights.

Jun 26, 2025
Mh
2 out of 5 stars review

Verified Purchase

Plugs on back need to be spread out

I thought this was an upgrade from my older horizontal unit that died. Um, no! Rethink based on design. The function may work great but didn’t even get that far. The plugs on the back are all clumped together (no extra room on any of them). Because of that, on the surge and backside, I could only plug in one of my items which plugs sideways. The bottom plug would have been open too (that makes 2/5 plugs I could use), but because of the size of my plug being a box, I couldn’t even use the bottom plug because the unit would not have sat flush on the floor then. So… I successfully could use 1/5 of the backup plugs and that’s the whole reason I bought it. Far cheaper surge only protectors. I ended up returning the unit and will buy another top mount plug with space between plugins.

Helpful?3A3E4TO5E7MO13631755121
reply from TechSupport

Hello Mh. Based on your needs with that rather large plug it does sound like that this unit may not suit your needs alone. Though not available at Sam's Club, we offer several other UPS with different plug configurations, many have a single outlet on the battery side that is a little separated from the rest of the bank to help accommodate oversized connections. I encourage you to check out our website at https://www.cyberpowersystems.com/products/ups/intelligent-lcd/ and explore what other options may be available.

Aug 11, 2024
Capsaicin
1 out of 5 stars review

I got a lemon/malfunctioning unit

Output voltage is about 90volts. I have tried contacting the manufacturer about the problem but its impossible to get a person on the phone. Also, the front USB-A/USB-C ports don't work. Never have. It wasn't until after the latest power outage that I went to investigate why the fan I have attached to it, sounded slow. Turns out it's always only output 90ish volts (measured on a multimeter).

Helpful?3A3E4TO5E7MO13631755121
reply from TechSupport

This unit provides a Simulated Sine Wave Output when on battery mode. If you have any questions please reach out to our support team at 877-297-6937 and we'd be happy to assist. We hope to hear from you!