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Customer reviews for CyberPower Battery Backup w/ Surge Protection for
CyberPower Battery Backup w/ Surge Protection
4.5 out of 5 stars
stars
256 ratings91 reviews
  1. 5 stars78% (199)
  2. 4 stars10% (26)
  3. 3 stars4% (11)
  4. 2 stars2% (4)
  5. 1 star6% (16)

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Showing 1-10 of 91 reviews
Jul 15, 2025
Reviewer name: BigSmooth
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Keeps Internet Gateway Online

Great UPS at a great price. I primarily use it to backup my Internet Gateway Device. This way, when I have brief power outages, my gateway stays up and running. Also, my laptop stays up and running off its internal battery. I can maintain my work-from-home online status for over an hour during power outages.

Helpful?3A3E4TO5E7MO13631755121
Dec 20, 2023
Reviewer name: Shane
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

It works, very well!

Bought this to replace a 600VA battery backup that had gone bad, and was glad I did. This is used to keep my home network (cable modem, wifi router, and cellspot) operating during power outages. The old 600VA would give me between 30 and 45 minutes of service before it went completely out, and this one, although not totally twice the battery power, tells me will give me over 300 minutes (5 hours) of backup, ehich I didn't actually believe...but sure enough last weekend's storms knocked out the power for 7 hours...and this thing kept it going for 280 minutes (4hrs 40 min). So very happy with the upgrade and the backup power.

Helpful?3A3E4TO5E7MO13631755121
Mar 24, 2024
Reviewer name: Hello Ello
5 out of 5 stars
5 out of 5 stars review

Power when you have no power

I like the slender shape of the battery backup. I like the added feature of the USB-A and USB-C. I’m loving the display that this backup provide. I also like that the plug is able to be flush agains the outlet. I love all the additional surge protected outlets. What I really like about this backup is that it will protect my sewing machine Incase we have a power surge. I love the added protection.

Incentivized Review
Helpful?3A3E4TO5E7MO13631755121
Jun 3, 2026
Reviewer name: speedmarker
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

UPS Backup

Plenty of outlets. USB ports on the front. Leaves outlets available for other items rather than plugging in a USB charger. Like the LCD on the front.

Helpful?3A3E4TO5E7MO13631755121
reply from TechSupport

Thank you for the great review! We're glad you're enjoying the convenient front-facing USB charging ports, ample outlet capacity, and LCD display. It's great to hear the design is helping you keep your devices connected while maximizing available outlets.

Mar 5, 2026
Reviewer name: SClub buyer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

CyberPower means reliable protection

Our household uses CyberPower Battery Backups for our garage opener mechanism. This means our garage door doesn't lock us in or out when there is a power outage. Reliable protection in an electrified world.

Helpful?3A3E4TO5E7MO13631755121
Nov 1, 2024
Reviewer name: Tom B
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Nice functionality, disappointing battery capacity

Functionality is as expected, and nice, but not sure it holds 9Ah as spec'ed. Either that or I got a bad unit: Using it as a power bank during hurricane Milton to recharge an old phone through USB depleted over 50% of the fully charged UPS. The phone is 7yrs old with an original 3300mAh battery, prolly only half that capacity today. Mind you, this is a UPS (and used as such) not a power bank. But 9Ah should still be 9Ah.

Helpful?3A3E4TO5E7MO13631755121
reply from TechSupport

Thank you for your review of the CyberPower Battery Backup with Surge Protection. I'm glad to hear that you found the functionality satisfactory, but I apologize for your disappointment with the battery capacity. We take your feedback seriously, and it’s concerning to hear that the unit may not be performing as expected. If you think there may be an issue with your unit, please reach out to our customer support team at 1.877.297.6937 for assistance. Your satisfaction is important to us, and we appreciate your insights.

May 30, 2026
Reviewer name: Cowboy Rob
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

12V Battery System, Not 24V like prior versions.

Only uses a single 12V 9Ah battery, unlike the prior versions Sams used to sell that utilized a 24V system with two 12V 7Ah batteries. But in a pinch, when there isn't any other option, this works ok for a hundred bucks (on sale).

Helpful?3A3E4TO5E7MO13631755121
Dec 13, 2023
Reviewer name: Dissatisfied Shipping
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good product, horrible shipping

This backup still works, which says a lot for the way it arrived. FedEx gave us a tracking number and delivery date 2 days after the order. On the delivery date my office received tracking notice that the item was delivered. It wasn't. The following day I received FedEx notice of delivery for that day and every business day there after for the next week. It never arrived. After contacting Sam's 2 weeks after the order date the rep. stated it would arrive that day. It did, but it was not my office's "Normal" FedEx delivery driver. This driver left the package in a corner and didn't notify the office manager of the package arrival, yet the tracking said my office signed for the package. The box it was shipped in was destroyed and retaped in all the corners. All the inner air bag protective packing was destroyed and the manufacturers box was bashed in. Basically the driver dropped and ran. The package looked like it was part of a World Cup soccer match that went badly. Time to change shippers Sam's Club.

Helpful?3A3E4TO5E7MO13631755121
Jun 26, 2025
Reviewer name: Mh
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Plugs on back need to be spread out

I thought this was an upgrade from my older horizontal unit that died. Um, no! Rethink based on design. The function may work great but didn’t even get that far. The plugs on the back are all clumped together (no extra room on any of them). Because of that, on the surge and backside, I could only plug in one of my items which plugs sideways. The bottom plug would have been open too (that makes 2/5 plugs I could use), but because of the size of my plug being a box, I couldn’t even use the bottom plug because the unit would not have sat flush on the floor then. So… I successfully could use 1/5 of the backup plugs and that’s the whole reason I bought it. Far cheaper surge only protectors. I ended up returning the unit and will buy another top mount plug with space between plugins.

Helpful?3A3E4TO5E7MO13631755121
reply from TechSupport

Hello Mh. Based on your needs with that rather large plug it does sound like that this unit may not suit your needs alone. Though not available at Sam's Club, we offer several other UPS with different plug configurations, many have a single outlet on the battery side that is a little separated from the rest of the bank to help accommodate oversized connections. I encourage you to check out our website at https://www.cyberpowersystems.com/products/ups/intelligent-lcd/ and explore what other options may be available.

Aug 19, 2026
Reviewer name: Chad
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Waste of time and money, Low backup time.

Waste of money. Does not hold even couple minutes and it shutting of after power cut off. It’s not like over loaded with devices. One PC with WiFi modem and a printer. Total waste of money and time.

Helpful?3A3E4TO5E7MO13631755121
reply from TechSupport

Hi Chad, we’re sorry to hear about your experience. The UPS should provide backup power during an outage when the connected load is within its capacity. One thing we’d recommend checking is whether the printer is connected to a battery backup outlet, as some printers can draw a significant amount of power and may cause the UPS to overload or shut down when switching to battery power. We’d be happy to help determine what’s happening and make sure the UPS is operating properly. Please contact CyberPower Technical Support at 1-877-297-6937 so our team can assist with troubleshooting.