I purchased the unit in April and it was amazing. I loved it! UNTIL it stopped working properly. It seems the heat elements may have lost its luster way too fast and won't produce as it did when I first bought it. It takes almost 60 minutes on the dial to barely heat up a simple bagel and that is not even with a nice crunchy toast as it advertises. It will no longer air fry. Now whatever I put to air fry, grill, toast, bake... it just just makes the food soggy and warm. So disappointed. Great idea, but not so great product.

I initially loved the versatility of this appliance, but after 2.5 years it stopped heating properly. Would only get up to 250 degrees max. I would consider my usage moderate. I contacted customer support to see if they could suggest a repair (I'm thinking thermostat), and was told no. However, they sent a discount code if I want to purchase another one. Not likely. I feel the PowerXL should certainly last more than 2.5 years, especially with my usage. Based on other on-line reviews, I'm not alone. Very disappointing.

Like many others, I purchased this air fryer grill and it stopped working. The heating elements went out quickly and it leaves food cold and uncooked. The store would not take my return due to over 90 days and I have not been able to contact the manufacturer. Very disappointed and so much for Sam's club member satisfaction guarantee. Customer service said there is nothing they can do. I'll think twice before I purchase another expensive appliance from Sam's club.

I bought this after New Year and I'm disappointed. I like the features, but there are several not good aspects. The exterior gets extremely hot. The top gets hot, the front glass gets hot, the bottom of it gets hot. Yes, I follow directions and move it away from cabinets, but there is enough heat, I'm concerned about damaging my old style countertop so I put a pan under it to act as a heat sink. Once you use it for a while, the interior becomes a baked on oil mess. I tried the baking soda cleanup, and it worked somewhat. The worst part is the fan area, there is no way to clean that. They don't show you that in the infomercial. When it comes to cooking, the temperature setting seems to be only a suggestion. I used an oven thermometer to check it and it was +/- 50 degrees of the setting. When grilling, it smokes a lot. One of my smoke alarms went off. I will continue to work with it and use it, but I would never leave this appliance unattended.

This could be alot better,starting off,when you cook hamburgers on the grill,it smokes the house up even using the air fryer so be warned. The timer if its not 20 or 40 you have to guess how much time you are cooking for because there is not lines to tell you just numbers every twenty minutes, I end up using my stove timer ,Same with the temperature if you have to cook something at 375 you have to guess that you have it right as the temp are only every 50 degrees. For the price I would think the controls would be better

We bought this less than a year ago. Put it in the trash 2 days ago. I the beginning it was taking far longer than normal to bake items. Air fryer never worked properly or cooked items as an air fryer should. Knobs difficult to turn. In the end began over heating, burning even with its with temp turned to zero. Never ever buy this product. Complete waste of money.

Very convenient for just 2 people and cooks fast. Still learning how to use it.

Disappointed. Tried chicken wings. Filled house with smoke. Took it back.

it great expect if u cook meat it will smoke u out of the house

Difficult to clean, just used PAM and it set off the smoke detector. Returned this air fryer!