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Customer reviews for ASUS ROG Ally 7" Gaming Handheld Console for
ASUS ROG Ally 7" Gaming Handheld Console
4.1 out of 5 stars
stars
373 ratings358 reviews
  1. 5 stars60% (223)
  2. 4 stars18% (68)
  3. 3 stars8% (28)
  4. 2 stars5% (20)
  5. 1 star9% (34)

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Showing 41-50 of 358 reviews
May 3, 2024
Patrick LK
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

NOT WORTH THE HASSLE

I wouldn’t buy it again. It lags, I constantly get something saying “Firmware Update Tool” and when I hit “Update” I get another “Firmware Update Tool” message again and it goes over and over. It also crashes when playing big name games. Then there’s the Memory SD Card issue that SO MANY people have had issues with. I’m scared to use it on my system. Even if Asus fixes it I still have to deal with it. Maybe I’ll go buy the Steam Deck.

Review from https://www.asus.com
Helpful?3W50U2KFR8YR13630557682
reply from CLM

Dear Patrick LK, We do understand your disappointment if you are experiencing slow system speed, or performance issue with the ROG Ally, and you concern about the card reader slot issue. To resolve the performance issue, please ensure Windows, drivers and applications are up to date and the unit has access to a stable internet connection since a poor and unstable internet connection will definitely affect the ROG Ally's stability and performance. The firmware or BIOS can always be updated manually if internet service is unstable. The most current BIOS version is available for download at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/. About the issue with the card reader slot, there is a hardware fix available, we recommend that you send the unit in for service so this can be resolved. A RMA number is required to send it in for service. For RMA details, please visit: https://www.asus.com/us/support/article/818/. If you need further assistance, please email me at cl-rodel@asus.com and I will be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Oct 26, 2024
Anonymous
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Handheld PC gaming system

Purchased this handheld PC gaming system two days ago. So far not too bad, but there are some little glitches and troubleshooting That I have been resolving to fix. Nothing serious only a few updates that were downloaded on the system so far. It is a little heavier than the one that I have at home which is a cloud gaming streaming service system. What are the dislikes about the system but it’s nothing serious is the corner where your palms are touching if those were rounder it would be much better to hold onto the system for a longer time. If I find anything else that I’m concerned about, I’ll advise my review.

Review from https://www.asus.com
Helpful?3W50U2KFR8YR13630557682
Jun 3, 2024
GingrRage
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Asus Rog Ally Z1 No Extreme

I've spent over two weeks with this little but powerful guy. I've dove into reviews, made my own conclusions and can honestly say I absolutely love this handheld. Currently, I am using it as my primary PC and it's going great. The one true downfall to this console is the SD slot. I haven't tested mine but I'm terrified to insert an SD and fry it. The horror stories were enough to deter me. I've opted for a USB SSD instead and though, yes, it is bulky, it also works perfectly fine for my needs. I do wish I was more mobile given it's a handheld, but like I said, for my needs it hits 4/5 star rating.

Review from https://www.asus.com
Helpful?3W50U2KFR8YR13630557682
Apr 29, 2024
BBMDSB
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Very uncomfortable to hold and use.

I find this device very uncomfortable to hold in my hand. Joystick and button placement is just “off” compared to the comfort of a game controller. Had to by a silicone cover (Skull and something), and this makes it marginally more comfortable. Disappointed, overall. Had really high hopes.

Review from https://www.asus.com
Helpful?3W50U2KFR8YR13630557682
reply from CLM

Dear BBMDSB, We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations. Should you need further assistance with the ROG Ally, or other ASUS products, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

May 5, 2025
Kkheaoss
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Beast of a Handheld

I got the non extreme unit. After having it for 2 weeks, I’m one happy customer. After spending a couple of hours setting up and updating as well downloading the games I intended on playing on the device (Apex, L4D2, Dead Space Remake), I’m very surprised with the performance. Thank you ASUS for making such a beast of a device. Looking forward to seeing where this handheld is going.

Review from https://www.asus.com
Helpful?3W50U2KFR8YR13630557682
Jun 24, 2024
jojothemonkey
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Wow what a powerful gaming device.

Received this device as a Father's Day gift and boy what a gift it is. I absolutely love the device, I love the flexibility and power this device has even though it is not the higher end model. I do wish the battery had longer life but it is not much of an issue for me since I work from home and use it to game in my livingroom or bedroom where a plug is always available. I plan on upgrading the hard drive since 512g is simply not enough to install all the games I have on steam,EA and EPIC.

Review from https://www.asus.com
Helpful?3W50U2KFR8YR13630557682
Apr 22, 2024
ycavan
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great handheld pc

Honestly one of the best pc's I've ever purchased. It's the perfect weight with a good screen size for gaming. It's also great to use as desktop pc, but you'll soon see that it shines more as a handheld. I bought the latest Asus Flow Z13 to replace it as my desktop and use this as my portable pc.

Review from https://www.asus.com
Helpful?3W50U2KFR8YR13630557682
May 15, 2024
Dmps
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not recommended

This is probable the baddest gaming device i have had. I can get nothing to download. I know the internet is hooked up but when i try to download steam it tells me no net connection. When I try to play a game from x box it wont let me. putting it simply they should stick to laptops.

Review from https://www.asus.com
Helpful?3W50U2KFR8YR13630557682
reply from CLM

Dear Dmps, We sincerely apologize for the connectivity issue you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one. To troubleshoot the wi-fi issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409029876-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support https://www.asus.com/support/faq/1015073/

Dec 18, 2023
Thayne Zeimet
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great purchase

The Ally is fantastic! I am not a PC gamer, but I got this because I had an old PC game I never have been able to play so I wanted to see if this would allow me to. It works great! And the design feels good in my hand and the controls are very similar to an Xbox controller. I haven’t tried any newer games on it yet, but for my older game (1997), this works exactly like I had hoped it would! And it has the added benefit of being able to do anything that a normal desktop or laptop could do

Review from https://www.asus.com
Helpful?3W50U2KFR8YR13630557682
Jan 10, 2025
Shepprd0311
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

It’s all that and then some

This thing exceeded my expectations. I was looking for something small to take with me to Dr appointments to play games while I wait on my wife’s treatment to be completed. Having the ability to not only game, but also watch movies and use windows 11 to what seems a full capacity has allowed me to keep up to date on work as well. I cannot recommend this product enough.

Review from https://www.asus.com
Helpful?3W50U2KFR8YR13630557682