Dear Nolans, We do understand the inconvenience this may have caused if if you were locked out with BitLocker. To unlock BitLocker in Windows 11, simply enter your BitLocker password when prompted on the login screen. If you don't have the password, you can access your BitLocker recovery key through your Microsoft account. For helpful tips, please visit Microsoft's knowledge base at: https://support.microsoft.com/en-us/windows/find-your-bitlocker-recovery-key-6b71ad27-0b89-ea08-f143-056f5ab347d6. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Mason Hall, We are truly sorry to hear about the inconvenience caused by your stolen unit and wallet. We understand how frustrating this must be for you. At ASUS, we deeply value our customers and are committed to providing excellent customer service. We recommend reporting the theft to law enforcement. Additionally, please reach out to us via email at customerloyalty@asus.com and include a link to this review for reference. Your feedback is crucial as it helps us continuously improve our support channels. For your convenience, here is your case number: N2409026239-0005. Thank you for choosing ASUS. Best regards, Schottky ASUS Customer Loyalty US Support

Dear Manny S, We do understand your concern about the device not optimized for Windows 11. Certainly, the ROG Ally was optimized for Windows 11, just ensure Windows, drivers, BIOS and applications are always up to date. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Valued Customer,    Thank you for your feedback.  We do understand your dissatisfaction and the inconvenience this may have caused if the battery was not good. Information coming from valuable customers, like you, will continuously help us improve our future product offering and services. The battery will last around two hours in Turbo Mode, try to adjust your game, video and performance mode settings in the Armoury Crate utility software to prolong or extend the battery life while gaming. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.  Thank you for choosing an ASUS product.    Regards,   Rodel  ASUS Customer Loyalty