Dear Maddie, We do understand your disappointment with the product and the inconvenience this may have caused if you are exoereincing difficulty using the device. This handheld gaming device runs a full version of Windows 11. Please allow some time to get use to it. For helpful tips on how to use the ROG Ally, please visit: https://rog.asus.com/articles/guides/15-tips--shortcuts-to-set-up-and-optimize-your-rog-ally/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty