Dear BeryZilla, We do understand the inconvenience this may have caused if it didn't meet your expectations. The ROG Ally is a first hybrid device that runs full version of Windows 11 so it is not like any other handheld gaming device, the buttons may need to be remapped for a more personalize and unique gaming experience. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Katlyn, We certainly understand your disappointment with the ROG Ally and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, the device not powering on the next day is a random problem. If running the device in battery mode, please ensure the battery has an ample charge life to power on successfully. Check if the device is not installing and applying updates to the System Registry since this process will temporarily cause no boot, or no video. Once this is completed, the device will power on normally. If you need further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Valued Customer, We certainly understand your disappointment and the inconvenience this may have caused you. Ensure you've completed all pending updates on both Armoury Crate and Windows Updates. you can also try making sure to close any unnecessary applications running in the background. If you’re still experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference. Thank you for choosing ASUS! Best Regards, Adrian ASUS Customer Loyalty – US Support