Dear Jason5668, Thank you for your comment. We appreciate your feedback. Information coming from valuable customers, like you, will continuously help us improve our future product offering and services. Apart from this, the ROG Ally is compatible with games from Steam, Xbox Game Pass, Epic Games Store, GOG, and can even handle emulation for classic consoles. Most importantly, if games run in Windows 11, it will run on the ROG Ally. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear RaptorDave, Indeed, it is a powerful hybrid handheld device. We certainly understand your disappointment and the inconvenience this may have caused if the SD card reader slot got cooked due to overheating. In order to avoid excessive heat generation, we recommend that the performance mode be tweaked inside the Armoury Crate application. If the SD card slot was already damaged, we recommend that you send the product in for service in order to resolved this immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Katie D, We do understand your disappointment with the product and the inconvenience this may have caused if are experiencing system freeze. If the ROG Ally is freezing up while cloud gaming, or accessing web applications, please ensure the unit has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If internet connection is stable, please update Windows and reinstall the Armoury Crate utility software. If these steps were performed to no avail, please do a Cloud Recovery as a last resort Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Valued Customer, Undoubtedly, the ROG Ally is a solid device. We certainly understand your disappointment and the inconvenience this may have caused if you started experiencing issue with the card reader. To resolve the issue, please check if the SD card is still working properly, or try another known good SD card. Also, try to do a Cloud reset as a last resort. If these steps were performed to no available, we recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please visit: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Valued Customer, I'm sorry to hear that you're not completely satisfied with your Ally. Are you encountering any specific issues that led to your 2-star review? If you need assistance, please don't hesitate to contact me at customerloyalty@asus.com. I am dedicated to helping our customers resolve any problems they may face with our products and am committed to finding a solution. Kindly include a link to this post for reference. Thank you for choosing ASUS! Best Regards, Adrian ASUS Customer Loyalty – US Support