Dear Valued Customer, We understand your disappointment and apologize for any inconvenience this may have caused. Please ensure that you have installed all pending updates for both Armoury Crate and Windows Updates. If you continue to experience issues, don't hesitate to reach out to me with any technical or general questions. You can contact me at customerloyalty@asus.com. Please include a link to this post for reference. Thank you for choosing ASUS! Best Regards, Adrian ASUS Customer Loyalty – US Support

Dear Valued Customer, Thank you for bringing this to our attention; I understand your frustration. Try setting your Ally to Turbo mode through Armoury Crate. Additionally, ensure that any unnecessary applications running in the background are closed. If you need further assistance, feel free to contact me at customerloyalty@asus.com, and I will do my best to help you. I am dedicated to assisting our customers with our products and resolving any issues they may encounter. For reference, please include a link to this post in your communication. Thank you for choosing ASUS! Best Regards, Adrian ASUS Customer Loyalty – US Support

Dear Philip J, Thank you for reaching out to us for help. We certainly understand the inconvenience this may have caused if the card reader stop working. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty