Customer reviews for ASUS ROG Ally 7" Gaming Handheld Console

Customer reviews for ASUS ROG Ally 7" Gaming Handheld Console for

ASUS ROG Ally 7" Gaming Handheld Console

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4.1 out of 5 stars

stars369 ratings354 reviews

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Showing 11-20 of 354 reviews

Nov 21, 2025

fred96002001

1 out of 5 stars review

Verified Purchase

poor quality trash

cant play any games on it. crashes all the the time. worthless junk you might just put on a shelf never got my game pass as advertised. stay away from this product maybe the steam deck is made better. im just dissapointed.

Review from https://www.asus.com

Helpful?

reply from CLM

Dear Fred96002001, Thank you for your feedback. We do understand your disappointment and the inconvenience this may have caused if you are experiencing system crashes while playing games. To resolve this, ensure Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dec 28, 2025

Oneminute52

1 out of 5 stars review

Verified Purchase

Gamepad

Gamepad is a headache to get to work and I've read reviews the controller support sucks too. I've spent two days trying to get the game pad to work and got it once. repeated the steps and would not work again

Review from https://www.asus.com

Helpful?

reply from CLM

Dear OneMinute52, Thank you for your feedback. We do understand your disappointment and the inconvenience this may have caused if you are experiencing issues with the with the gamepad. To resolve this, ensure Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Jun 29, 2025

Matt

4 out of 5 stars review

Verified Purchase

Great Buy

It is great for gaming and runs fast. Setup of windows and accounts is timely, but once it’s done you can get right to gaming. After having it for a week the left joystick started drifting to the bottom of the screen. I used the ASUS warranty and it was shipped to repair center and fixed timely by them. Over all it’s a good handheld for gaming.

Helpful?

May 23, 2025

JJwoods

5 out of 5 stars review

Verified Purchase

Top quality graphics easy set up great temps fps

I customized my ally and made it beautiful i couldn't believe the amount of things you can do with it compared to a steam deck the joy sticks could be better other than that the back bumpers are perfect the temps stay normal and maintained less to worry about

Review from https://www.asus.com

Helpful?

Jul 11, 2025

thegg

3 out of 5 stars review

Verified Purchase

Great but comes with problems

It’s great but the main problem is the problems and glitches it comes with, my first problem was my right bumper not responding unless pressed in a certain position firmly, next it was the led lights flickering and the command center telling me what mode I’m in without me opening the command center. I still haven’t fixed the led flickering and the mode telling and nothing online can help me.

Review from https://www.asus.com

Helpful?

reply from CLM

Hi Thegg, We are really sorry to hear about the bumper button and LED issues you are experiencing with your new ROG Ally, this is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. The bumper issue is most likely a hardware issue so the device may need to be returned for that to be fixed however you can follow the steps found in the FAQ linked below to troubleshoot the LED issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2409026239-0010" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Leonardo ASUS Customer Loyalty US Support ROG Ally Series Frequently Asked Questions - https://www.asus.com/us/support/faq/1050046/

Aug 6, 2025

Vivid

5 out of 5 stars review

Verified Purchase

Almost perfect

I love it, really. My only issues are the random restarts when I launch a game after it was turned off, and some games crashing while redownloading resource packs after a restart. a good example of this is halo infinite, every time I have to download the resource packs it crashes about 5 times, but it keeps the progress so it's not that much of an issue. Though I do understand that such a game pushes the rog ally to its limit. Anyway, I love it. It's my pride and joy. Keep it up ASUS!

Review from https://www.asus.com

Helpful?

May 18, 2025

Nanikoi

5 out of 5 stars review

Verified Purchase

Worth it - even though its first gen

This device checked off all the boxes for a handheld PC. Its able to play console games (via remote play or the console cloud apps), it can play PC games (via Steam or Windows installers), while maintaining the Windows environment. The battery life is ok - as long as you remember this is a PC, and not like your cell phone. Basically if you are going to play a game, its best to have it plugged in. The fan noise is minimal and the graphics are great. It doesn't run as hot as one might expect, but I do take precautions for the SD card - and make sure if I am storing things on the cards, that I have good backups somewhere else too. Overall - I wasn't going to get the SteamDeck, and the Lenovo Handheld is too big. This little PC was worth the price.

Review from https://www.asus.com

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Apr 19, 2026

Tb33

4 out of 5 stars review

Verified Purchase

Pretty good

Sd reader dead. Youll need to drop 200 additional on enough storage to make a difference.

Review from https://www.asus.com

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Jan 3, 2026

Divi

4 out of 5 stars review

Verified Purchase

Amazing!

The ASUS ROG Ally is amazing! It handles everything better than my computer. Controls are a little tricky to get used to though.

Review from https://www.asus.com

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Jul 4, 2025

Anonymous

3 out of 5 stars review

Verified Purchase

Great system with one flaw.

It is a wonderful system and would be an easy 5 stars if the SD card slot wasn't near the power supply so it over heats and ruins SD cards. I just use a USB drive and love it but melting SD cards makes it just a 3 star.

Review from https://www.asus.com

Helpful?

reply from CLM

Dear Valued Customer, Thank you for your comment. We appreciate your feedback. Information coming from valuable customers, like you, will continuously help us improve our future product offering and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty