Dear Devon C, We certainly understand the inconvenience this may have caused if you can no longer play games after a BIOS update. Usually, after a successful BIOS flashed, optimize default needs to be loaded in the BIOS setup page to initialize all I/O devices properly so the device will bootup normally and play games without issues. Game settings may need to be reconfigured on rare cases. If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Valued Customer, Thank you for your comment. We appreciate your feedback. Information coming from valuable customers, like you, will continuously help us improve our future product offering and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear MatthewK, We do understand your disappointment and inconvenience if you are experiencing slow system speed or performance issue with the laptop. Certainly, the device was designed to run high-end games without compromising system stability and performance, as long as Windows, driver, games, and applications, especially the Armoury Crate utility software. Keeping the handheld gaming device updated will optimize stability and performance. Also, while cloud gaming, or accessing web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty