Dear Bryson A, Thank you for your feedback. We do understand your disappointment and the inconvenience this may have caused if you are experiencing slow speed and unable to play games. To resolve these issues, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear SketchyPyro, Thank you for reaching out. We do understand your disappointment with the ROG Ally and the inconvenience this may have caused if you can only play for about an hour. Typically, you will be able to play about 3 hours in battery mode without the AC adapter connected. This may be less depending on the game's intensity, settings and power profile being used. You may need to reconfigure your game, video and performance mode settings inside the Armoury Crate utility software to extend or prolong the battery life. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear MatthewK, We do understand your disappointment and inconvenience if you are experiencing slow system speed or performance issue with the laptop. Certainly, the device was designed to run high-end games without compromising system stability and performance, as long as Windows, driver, games, and applications, especially the Armoury Crate utility software. Keeping the handheld gaming device updated will optimize stability and performance. Also, while cloud gaming, or accessing web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty