Dear SketchyPyro, Thank you for reaching out. We do understand your disappointment with the ROG Ally and the inconvenience this may have caused if you can only play for about an hour. Typically, you will be able to play about 3 hours in battery mode without the AC adapter connected. This may be less depending on the game's intensity, settings and power profile being used. You may need to reconfigure your game, video and performance mode settings inside the Armoury Crate utility software to extend or prolong the battery life. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Devon C, We certainly understand the inconvenience this may have caused if you can no longer play games after a BIOS update. Usually, after a successful BIOS flashed, optimize default needs to be loaded in the BIOS setup page to initialize all I/O devices properly so the device will bootup normally and play games without issues. Game settings may need to be reconfigured on rare cases. If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear MatthewK, We do understand your disappointment and inconvenience if you are experiencing slow system speed or performance issue with the laptop. Certainly, the device was designed to run high-end games without compromising system stability and performance, as long as Windows, driver, games, and applications, especially the Armoury Crate utility software. Keeping the handheld gaming device updated will optimize stability and performance. Also, while cloud gaming, or accessing web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Leon Timberlake, We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. The left trigger and joystick not working after two months of usage is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty