Dear Jlan, Thank you for your feedback. We do understand your disappointment and the inconvenience this may have caused. If you are experiencing performance or stability issue with this device, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Jess2025, Thank you for your comment. We do understand your disappointment with this ROG Ally and the inconvenience this may have caused if it didn't meet your expectations. This is the first Hybrid handheld gaming device that offers a powerful Windows 11 experience with access to a vast PC game library from various platforms like Steam and Xbox Game Pass, a gorgeous high-resolution display, robust performance capable of running demanding AAA games, a comfortable design with features like Dolby Atmos for immersive audio, and user-friendly software like the Command Center for easy customization. Please allow some time to get use to it. For helpful tips on how to use the ROG Ally, please visit: https://rog.asus.com/articles/guides/15-tips--shortcuts-to-set-up-and-optimize-your-rog-ally/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, RodelASUS Customer Loyalty