Dear SketchyPyro, Thank you for reaching out. We do understand your disappointment with the ROG Ally and the inconvenience this may have caused if you can only play for about an hour. Typically, you will be able to play about 3 hours in battery mode without the AC adapter connected. This may be less depending on the game's intensity, settings and power profile being used. You may need to reconfigure your game, video and performance mode settings inside the Armoury Crate utility software to extend or prolong the battery life. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Leon Timberlake, We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. The left trigger and joystick not working after two months of usage is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Fabian Rico, We do understand your disappointment and the inconvenience if you are experiencing issues with the controls. To resolve the issues with the controls, or buttons, please ensure Windows, drivers and applications are up to date. And try resetting the Armoury Crate utility software. While accessing cloud games or web applications, please ensure the unit has access to an established router and internet service is working properly since poor or unstable internet connection will affect the responsiveness of the controls and will definitely affect overall system speed and performance. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty