Dear Qxlooper, Thank you for your feedback. We do understand your disappointment with this ROG Ally and the inconvenience this may have caused if you are experiencing issue with the card reader. To resolve this, check if your memory card is woring properly and try to reinstall the chipset and card reader drivers. Additionally, ensure Windows is up to date. Drivers for this ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Kam412, We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2409029876-0012] for us to better assist you. Thank you for choosing ASUS! Best Regards, Schottky.S ASUS Customer Loyalty US Support

Dear Hiyapetu, Thank you for reaching out and sharing your experience with the ASUS ROG Ally. We’re sorry to hear that you’re encountering rapid battery drain, and we understand how that can impact your overall gaming experience. To help improve battery life, we recommend reviewing the troubleshooting steps outlined in the FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0597" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards,ChantaeASUS Customer Loyalty US Support [Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/

Dear Jason5668, Thank you for your comment. We appreciate your feedback. Information coming from valuable customers, like you, will continuously help us improve our future product offering and services. Apart from this, the ROG Ally is compatible with games from Steam, Xbox Game Pass, Epic Games Store, GOG, and can even handle emulation for classic consoles. Most importantly, if games run in Windows 11, it will run on the ROG Ally. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty