We're sad to hear this, because quality is very important to us. This isn't what we'd expect, so feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) so that we can learn more and try to help. Thank you.

Thank you for reaching out. While sometimes odors can be absorbed into the tissues, we do not expect the smell you described. Please know we have precautions in place with those who ship, store, and sell our tissues to prevent this. We’d like the chance to gather some more details in order to help further, don’t hesitate give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a free momet.