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Customer ratings & reviews for
LG 15,000 BTU 115V Window-Mounted Air Conditioner with Remote Control
4.4 out of 5 stars
stars469 ratings461 reviews
  1. 5 stars72% (336)
  2. 4 stars12% (57)
  3. 3 stars5% (25)
  4. 2 stars4% (18)
  5. 1 star7% (33)
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Showing 71-80 of 461 reviews
May 16, 2018
nephish1951
4 out of 5 stars review

Verified Purchase

Great Buy

I am very happy with the purchase; however, I would have rated it excellent, if it were a little quieter. It is not very loud; It might just be that I have a problem with any noise. I was also surprised that the current temperature wasn't shown before setting the temperature to preferred temperature.

Review from lg.com
Helpful?6K4UWU31AIBT13629860865
Jul 19, 2019
Commish23a
5 out of 5 stars review

Verified Purchase

Biggest 110v A/C Unit Home Depot had

I shopped this A/C in Home Depot. Decided I didn't want to install a 220v line. My wife's requirement is that it makes our living room like ice. Well, it did its job. Says it has 2 compressors. Didn't exactly know how this worked until I had to run it on a generator during Hurricane Barry. Had to run it on "Energy" and it cooled fine. Its a rather large window unit so I would recommend getting a Window A/C support add on.

Review from lg.com
Helpful?6K4UWU31AIBT13629860865
Sep 18, 2022
Meagan Carman
5 out of 5 stars review

Verified Purchase

Life saver

I bought this a few weeks ago during the heat wave, 110 plus degrees. It shipped in 2 days, and took me 2 hours to install. Though 2 hours does sound like a lot, it was very easy to install. My house stayed below 75 degrees in that weather. With a newborn baby, this was a life saver!

Review from lg.com
Helpful?6K4UWU31AIBT13629860865
Aug 7, 2019
Istayaway
5 out of 5 stars review

Verified Purchase

Works great in the Texas heat

[This review was collected as part of a promotion.] I bought this ac two week ago and am very impressed. I run it all day in atleast an 800 square foot room in 100 degree weather during the day. It has no problem keeping up and cost me about a dollar and a half to run 24 hours

Review from lg.com
Helpful?6K4UWU31AIBT13629860865
Jul 28, 2022
Jim642
5 out of 5 stars review

Verified Purchase

Sooper cool

[This review was collected as part of a promotion.] Works great, I am using this cooler in a unconventional method since I couldn't find one to fit in any of my other windows. I placed this one in a bedroom and use a fan to force the cool air into the other areas, works great.

Review from lg.com
Helpful?6K4UWU31AIBT13629860865
Mar 10, 2021
csinger
2 out of 5 stars review

Verified Purchase

Stopped working after one year

We bought two units for an apartment complex and they stopped working after a year. The units would not power on due to an issue with the computer board. Called LG and they sent a repair company who requested that we remove them to repair them. We ended up just replacing them with a more reliable brand.

Review from lg.com
Helpful?6K4UWU31AIBT13629860865
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane

Sep 25, 2023
H lin
1 out of 5 stars review

Verified Purchase

Just not right.

[This review was collected as part of a promotion.] Bought it July, have had problems with it making all kinds of noises and not cooling the best ,it also draws a lot of electricity, had repair man come ,of course it was working when he got here ,he did nothing but stand there and look at it ,said it was fine and left. It still does the same thing that I called about, so not happy and I think they should replace it ,because it is just not working properly.

Review from lg.com
Helpful?6K4UWU31AIBT13629860865
reply from LG Digital Care Team

We deeply apologize for the frustration you have experienced while attempting to resolve this issue. We want you to know that we are fully committed to providing exceptional customer service, and we are determined to make things right for you. To achieve this, please send us a private message on Facebook or Twitter using the handle @LGUSSupport, and include the repair number. We will take care of the rest! ~Rita

Jun 15, 2021
Dusty Dusty
5 out of 5 stars review

Verified Purchase

An Incredible Machine

[This review was collected as part of a promotion.] I initially did a lot of research for a unit because my workshop/garage is 800 square feet. When I came upon this unit and read the reviews I was sold. When it arrived and it was installed I could not believe the power, air flow and durability of this unit. You guys hit a home run and ran around the bases in my opinion.

Review from lg.com
Helpful?6K4UWU31AIBT13629860865
Jul 16, 2022
Paula
2 out of 5 stars review

Verified Purchase

Box wasn't sealed but the bands were in place. The item was so large I had no one to move it. I have an electric gate but no one called or texted. Not sure want is going on but there has been items that were smashed and crashed. They are in a hurry and things aren't packed right. This continues I won't be renewing my membership.

Review from walmart.com
Helpful?6K4UWU31AIBT13629860865
reply from LGAnswers

We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer

Jun 15, 2023
Anonymous
5 out of 5 stars review

Verified Purchase

This 15,000 BTU A/C is Great!

I brought this Window A/C last month because my Central A/C was down. My plan was to use this A/C until my Central A/C could be repaired. But, my plans have changed...now, I only use my New LG 15,000 BTU Window A/C...because it does the job for less than half the Electric Bill Cost.

Review from lg.com
Helpful?6K4UWU31AIBT13629860865
reply from LG Social Media

Hi, thanks for your review pointing out the exceptional cooling performance available in the LG 15,000 BTU Window Air Conditioner LW1516ER model. Reviews such as yours are invaluable as they provide potential customers with reassurance as to the quality and value available in our LG Window AC units! Don't forget to follow the proper cleaning instructions as stated in your owner's manual when cleaning the filter! ^Chris