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Sams Club
Customer reviews for Serta SleepToGo 12" Medium Firm Hybrid Mattress for
Serta SleepToGo 12" Medium Firm Hybrid Mattress
4.3 out of 5 stars
stars402 ratings236 reviews
  1. 5 stars68% (273)
  2. 4 stars15% (60)
  3. 3 stars8% (32)
  4. 2 stars2% (8)
  5. 1 star7% (29)

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Showing 91-100 of 236 reviews
Apr 9, 2021
JCLN
5 out of 5 stars review

1 of 3 reviews. Unboxing / rollout

In the box, it's pretty heavy. I'm a 60 yr old woman with good strength and I did this solo. It was 2 tries to lift it onto the foundation. Serta includes an envelope slicer to help with plastic outer layer and the mattress encasement. There are several layers of shrink wrap around the outside. Find the edge and position at the head of the bed and unroll from the bottom toward the foot of the bed. The mattress will begin expanding one the shrink wrap is loosened. Remove the shrink wrap or cut all 4 sides of the encasement and pull shrink wrap and encasement down from the head of the bed to the foot of the bed, then off. There is plenty of room on all 4 sides of the encasement, so no worries about nicking the mattress. I'll sleep on it tonight after 12 hrs of leaving it alone. 2nd review in 1 month for sleeping comfort.

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Oct 17, 2022
Feathann
3 out of 5 stars review

sleeping on lumps

After a couple months my first mattress loosened at the top fabric and made this roll the mattress top layer did,t stay uniform and flat so I exchanged it out now the second one has done the same thing I'll be returning this mattress because it's just not worth the money if it can't stay smooth and flat to sleep on. I'm the only one sleeping in bed and I'm small so this mattress shouldn't do this.

Helpful?69KBLOZSZ07C13627565025
reply from Serta Team

Hi Ann! You’re right, this is unacceptable. We can’t imagine how this may have happened, but if you allow us the chance to speak with you, we would like to make this right. Please contact us at (385) 256-9674.

Jan 18, 2025
AW10101010
1 out of 5 stars review

Only lasts 2-3 years

We bought a queen-sized version of this mattress at Sam's Club because we liked how the box had wheels and could roll it out to the car. It looks nice with a quilted pillowtop but unfortunately it is lipstick on the pig. The mattress starts out great but quickly deteriorates after a short 2-3 years which is ridiculous for this price point. The pillowtop has now shifted and has blown out the sides. One side is so bad that it sticks out and interferes with walking by and/or getting into the bed. We would take it back to Sam's Club but have no way to transport it so we'll just warn others to stay away from this mattress. This is not the first run-in with the formly legendary Serta brand and it appears they have not just outsourced their manufacturing but their quality as well. 1/5 stars for these reasons.

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reply from Serta Team

Hi AW10101010, thank you so much for taking the time to review your mattress, we're sorry to hear that your Serta Sleep To-Go mattress isn't holding up. Our mattresses are backed with a 10-year limited warranty and Sam’s Club can walk you through a claim or offer assistance through their 100% Member Satisfaction guarantee. So for additional assistance please reach out to the Sam’s Club member phone number at 888-802-2948 so they can guide you from there. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!

May 16, 2022
Donna
5 out of 5 stars review

Verified Purchase

Comfortable Mattress

I'm very happy with this mattress. It is very comfortable.

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Mar 30, 2020
Nana
4 out of 5 stars review

Verified Purchase

A Good Choice

Edges are a little soft, could be stiffer. Very good for a side sleeper.

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Dec 15, 2022
Julie
4 out of 5 stars review

Verified Purchase

Very good, easy to open and expand

edge of mattress not as firm but once laying on mattress Love the firmness

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Jan 2, 2023
Kimster
5 out of 5 stars review

Verified Purchase

Everything I imagined this mattress would be

Exactly what I expected. Medium firmness

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Apr 3, 2020
mcallaway
5 out of 5 stars review

Verified Purchase

Will shop at Sam's for mattress again

Great comfort & great value!

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Feb 13, 2021
HF
5 out of 5 stars review

Verified Purchase

Another great purchase!

This is our second Serta Box set we have purchased and it is great!

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Apr 12, 2020
ABL 1
4 out of 5 stars review

Verified Purchase

Definite good purchase.

For the price, this was an incredibly comfortable bed.

Helpful?69KBLOZSZ07C13627565025