Greetings! It’s completely understandable how that experience could be frustrating, especially when you rely on your washer and it doesn’t perform as expected. Let us help you out. I have shared a Samsung link below that can help with the experience. The link has an embedded video for the specific error code you get. We recommend watching the video in full. Samsung washing machine information and error codes: http://www.samsung.com/us/support/troubleshoot/TSG10000997/ In addition, please ensure that the water pressure of 20 to 116 psi is maintained. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149173468 to help our team pull up your information. Leo

Good day, We care about improving the performance of your washing machine. Let's look at solutions to get your unit working correctly. We suggest referring to the resources below to address a violently shaking washer. Please click the hyperlinks and watch the instructional video for tips. Samsung washing machine is shaking (see steps 2, 3, and 4): https://www.samsung.com/us/support/troubleshooting/TSG01001016/ Should a service request be required, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146925225, to help our team pull up your information when you message us. Have a great day. -John

Hello Bonnie D Orona, Thank you for reaching out. We appreciate you informing us that your son's brand new white shirts and socks turned yellow after washing on your Samsung washer. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you. Attached are the links to the troubleshooting steps to try when laundry is stained or not clean after using your Samsung washer. https://www.samsung.com/us/support/troubleshooting/TSG01108628/ https://www.samsung.com/us/support/troubleshooting/TSG01108627/ I've also included a helpful link containing information about washing whites in your Samsung washer for reference. https://www.samsung.com/us/support/answer/ANS00034137/ Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144605891 -Angelica

Hello there, Our goal is to assist you at any time. We want to engage in a direct discussion with you to understand your overall thoughts on this experience, review your options, and discuss any other concerns you might have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150621792, to help our team locate your information when you message us. Have a great day. -John

Mobydee71, we know how convenient it is to have a working washer in our home. Allow us to help. We recommend checking this guide if your washer is noisy. Please play each sound and pick the sound that matches the noise you hear from the options provided. Kindly click on the embedded word if one prompt and watch the video included. Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148271799) to help our team pull up your information. Have a great day. ^Camille