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Hello there, We are glad to assist. Let's get your washer up and running! Here are some of our helpful links to make sure that your washer is working correctly. Loading your washer in your manual on page 28. The washer stops mid-cycle in your manual on page 48. Calibrate your washer in your manual on page 27. Manual link: https://downloadcenter.samsung.com/content/UM/202301/20230103172844107/WA3200T_UM_DC68-03850D-05_EN_CFR_MES_R.pdf Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Periodically performing this task only takes a few minutes. Before calibrating your washing machine, ensure it's nice, secure, and positioned where you want it. Install a Samsung washing machine in your home / Calibrate your washing machine: https://www.samsung.com/us/support/answer/ANS00051342/ Please watch this video; it will guide you on how load your washer; start and end it from (0:59 Use the appropriate cycle type - 3:02 Guidelines for load sizes) How to properly sort and wash your laundry: https://www.youtube.com/watch?v=R0HWsqn2ANo Should you need further assistance, Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, Please provide us with this reference number (1145757062) to help our team pull up your information. Have a great day, -Ernest-