Hi ACARUI01, Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the washer, stopped completely. We understand how important washers are especially if we are doing some laundry during our busy schedules. Don't worry, will surely notate your feedback about this matter for a better product in the future. I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience: Run calibration mode (Samsung Simulator) http://publish.samsungsimulator.com/simulator/03080ab1-e80d-4103-82f5-8580e0b96559/#!topic/before_you_start_(upper_washer)/run_calibration_mode_ Cycles, settings and features on your Samsung Washing machine https://www.samsung.com/us/support/answer/ANS00061937/ Samsung washing machine won't spin or won't stop spinning. https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washer-is-level How to reset your washing machine. https://www.samsung.com/us/support/answer/ANS00087882/ Samsung washing machine error codes https://www.samsung.com/us/support/troubleshooting/TSG01002001/ If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144651841 Thank you for choosing Samsung. Have a great day. ^^Ross

Hi there, Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day, -Ernest-