I have 6 of these safes as they fit the location I need them to but the last two I have purchased have failed in the first year. The lock is not opening every time leaving my deposits and change locked inside the safe. Also when I purchased the last one to replace one that quit working the holes on the bottom didn't line up so I had to drill new holes etc etc. Can I just purchase a new door to replace the electronic lock and locking mechanism? At least that way it's a quick easy fix and I don't have to unbolt, mark and re-drill new holes?

Generally I appreciate the security and use of the safe. However, I have had to call and work with the safe on several occasions as it gets stuck...either open or closed. We have had to pay to get it repaired on more than one occasion. Very frustrating when it doesn't work, but excellent when it does.

Stay away from this product. We kept our passports inside the safe. Few hours before our flight the safe wouldn't open. We entered the right code. We went into a panic. It finally opened when we put the safe on its side and hit it hard. Going to return this and buy something with a key.

Took 10 seconds for thieves to power saw though door. Thieves were in and out in 90 seconds. Police arrived withing 5 minutes. Mistake cost me $20,000. DO NOT BUY if security is needed

Was able to follow instructions to open safe one time. Now can't lock it. Had to call customer service and wait on hold. If that is required for basic operation then there is a problem. The instructions are far too complicated. There are many different codes (master code, manager code, user code, etc.) and different button press sequences to go through to program each one. If you want a product that just works I highly do not recommend this one.

This safe instruction manual is useless dontvhave emergency key entry in case you dont have batteries and your out in the middle of nowhere