Thanks for the feedback! We’re glad you like the heavy-duty design. You’re right about the larger size—oversized trash bags do work better. We always appreciate customers like you who point out helpful tips for others!<br /><br />Feel free to visit our website anytime for more products, and we&#39;re always here to bring together hygiene, technology, and transparency for a better experience.

Hi Keir, I’m sorry the sensor isn’t working and you haven’t been able to reach anyone by phone. Please email us at info&#64;ninestarsusa.com and our team will be happy to help get this resolved. We’re committed to reliable, hygienic products and want to make sure yours works as it should.

Hi Dorothy, I’m sorry you’re having trouble with your trash can. Please email us at info&#64;ninestarsusa.com and our team will be happy to help. We’re committed to reliable, hygienic products and want to make sure yours works as intended.

We’re really sorry to hear this has been your experience. That’s definitely not the standard we aim to deliver.<br /><br />If you’re having technical trouble with the unit, please reach out to us directly at info&#64;ninestarsusa.com<br /> with your order details. Our team will gladly look into this and work toward a solution. Our goal is always to combine reliable technology with hygiene focused design, and we want to make this right.<br /><br />If the item is still within the store’s return window, were you able to take it back to Sam’s Club? If it’s outside their return period, please email us and we’ll be happy to help further.

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is really simple, please just email us at info@ninestarsusa.com. <br />-Nine Stars Group

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we can assist you with, please feel free to contact our customer service department via &#34;Contact Us” form at www.ninestarsusa.com. We would be happy to help answer any questions or concerns you may have.    <br /><br />-Nine Stars Group

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at support&#64;ninestarsusa.freshdesk.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group

Thank you for sharing this, Veronica. We truly appreciate your support and love hearing that it served your family well for so many years. That kind of longevity means a lot to us. If you ever need help with your new one or have questions about the sensor technology, feel free to reach out to us at info&#64;ninestarsusa.com. We’re always happy to help and aim to keep delivering reliable, hygienic solutions for your home.

Dear sfwx, Thank you for your review! We are excited that you are happy with this trash can! &#x1f60a; Should you ever have any questions, or concerns, please feel free to contact our customer service department at info&#64;ninestarsusa.com. -Nine Stars Customer Service

We are so happy to hear you are enjoying your unit! <br />-Nine Stars Group