Hi Keir, I’m sorry the sensor isn’t working and you haven’t been able to reach anyone by phone. Please email us at info@ninestarsusa.com and our team will be happy to help get this resolved. We’re committed to reliable, hygienic products and want to make sure yours works as it should.

Hi Dorothy, I’m sorry you’re having trouble with your trash can. Please email us at info@ninestarsusa.com and our team will be happy to help. We’re committed to reliable, hygienic products and want to make sure yours works as intended.

We’re really sorry to hear this has been your experience. That’s definitely not the standard we aim to deliver.<br /><br />If you’re having technical trouble with the unit, please reach out to us directly at info&#64;ninestarsusa.com<br /> with your order details. Our team will gladly look into this and work toward a solution. Our goal is always to combine reliable technology with hygiene focused design, and we want to make this right.<br /><br />If the item is still within the store’s return window, were you able to take it back to Sam’s Club? If it’s outside their return period, please email us and we’ll be happy to help further.

Hello, <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! <br />-Nine Stars Group

We are so happy to hear you are enjoying your unit! <br />-Nine Stars Group

Dear Carol, Thank you for your review! We are excited that you are happy with this trash can! &#x1f60a; Should you ever have any questions, or concerns, please feel free to contact our customer service department at info&#64;ninestarsusa.com. -Nine Stars Customer Service

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via &#34;Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Thanks for the update. If you&#39;re experiencing any technical issues with the product, feel free to reach out to us at info&#64;ninestarsusa.com—we’re happy to help.<br /><br />And if you’re looking to explore more of what we offer, you can always visit our website. Our goal is to ensure hygiene meets technology with complete transparency, so your experience is always clean and convenient!

Thanks for the great feedback Cheri G! lf you need anything, feel free to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group

We are so happy to hear you are enjoying your unit! <br />-Nine Stars Group