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Customer reviews for Nine Stars Sensor Trash Can, Stainless Steel 21.1 gal for
Nine Stars Sensor Trash Can, Stainless Steel 21.1 gal
4.6 out of 5 stars
stars1,934 ratings938 reviews
  1. 5 stars79% (1,523)
  2. 4 stars10% (203)
  3. 3 stars4% (76)
  4. 2 stars2% (46)
  5. 1 star4% (86)

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Showing 201-210 of 938 reviews
Jun 29, 2021
Peg
3 out of 5 stars review

Verified Purchase

Nine Stars Trash Can

Didn’t realize the can would need 3 batteries so had to go buy them so I could use it. If I had known I would have ordered them and had them ready when the can was delivered. Also did now read anywhere the can would need a bigger size garbage bad than the usual 13gallon bags easily available in the club.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Thanks for the feedback! lf you need anything, feel free to reach out to us at info@ninestarsusa.com -Nine Stars Group

Nov 27, 2017
Angel
1 out of 5 stars review

Wish I had read reviews before I bought

Bought two last year and loved the sensor.......now I have to turn it off because it has developed a mind of its own. It sometimes goes up and not down, it quite often makes weird noises and goes up when no one is near it and we have to turn it off at night because it makes noise all night long. My husband found a complaint page on ninestars gatbage cans, sounds like we are not the only unhappy campers. Too bad, loved it when it worked

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Dear Angel,<br />We appreciate your review! we are so sorry you experienced issues with your sensor after two years. We wanted to inform you that we do sell the unit lids separately! If you do decided to purchase a lid or a new unit you will also get a 2 year warranty!<br />I will attach our site link that way you can explore all types of models we carry or simply to provide you with the lid of your unit!<br />https://www.ninestarsusa.com/home.php?cat&#61;1<br />Thank you!<br />-Nine Star Team

Sep 18, 2017
Fweedy
1 out of 5 stars review

Verified Purchase

This trash can is stylish and I love the sensor.

I love this trash can, I am cripple and it being 22 gallons is a blessing! I no longer have to have someone take the trash out every couple of days, I can now make it a week with it's large capacity! It would look good in any kitchen, utility room or where ever! The sensor has spoiled me, hate the thought of having to open a trash can by hand!!!!

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi Fweedy, <br /><br />We are so happy you are enjoying your unit! <br /><br />-Nine Stars Group

Mar 4, 2021
Shell1
3 out of 5 stars review

Poorly Constructed, Worse Customer Service

Flimsy material and worse customer service. I've been waiting for a replacement lid since November. The lid opening is narrow and the hinge doesn't always operate properly. I've gotten nothing but excuses from customer service. This can is still under warranty!! I'm looking for a new can and Company!

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello,   Thank you for reaching out to us via your review. We are saddened to hear this.. We offer our sincere apology for any inconveniences caused. We do appreciate your feedback. If there is anything that we can assist you with, please feel free to contact our customer service department via "Contact Us” form at www.ninestarsusa.com. We would be happy to help answer any questions or concerns you may have.    -Nine Stars Group

May 11, 2020
Llplank
5 out of 5 stars review

Best trash can EVER!!!

Bought this trash can on sale the first time thinking it was just a stainless steel trash can...imagine my surprise when the husband asked me why it needed batteries! Was elated to find out this one opened on its own! I had to have a second one and putchased it at regular price because I loved the first one so much!!! They both have worked with absolutely no problems at all. They have really spoiled my family and now when we go to other people's houses we expect their can to open for us!!! Love this product!!!

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

We are SO happy to hear that you are so happy with your unit. We work hard to produce top-notch quality units and to hear that you received just that makes it all worth it! We welcome any further feedback with open arms, so please feel free to reach us via email at info@ninestarsusa.com with any questions, concerns or comments. We would love to hear from you! <br />-Nine Stars Group

Dec 2, 2017
Allen
1 out of 5 stars review

The auto lid won't last

I bought one a few years back. The lid ran on sensor for about a year then quit working, no matter how you replace the batteries. Then I bought a replacement lid for $30 from Nine Stars, and it quit working after a year. I would never buy this brand again.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello,<br /><br />What is the issue you are experiencing with your unit? Have you tried to reset your unit?<br /><br />-Nine Stars Group

Dec 2, 2017
A fan
2 out of 5 stars review

Cool but NOT reliable

Cool factor, high. Reliability, very low. Uses C batteries, not D. Battery life in this trash can is shorter than expected. Battery compartment design almost ensures that, eventually, battery weight will jar loose the compartment cover when replacing the garbage can lid; when this happens, cover and batteries fall into the trash. Would not buy another and have prevented family and friends from purchasing this model. Recommendation: purchase a model with a step-on bar, instead. I bought one, from Sam's, and have been much happier with it.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi A fan,<br /><br />Thank you so much for your review. We apologize that your battery compartment cover fell in the trash. We offer battery covers under warranty! Please feel free to call or email our customer service department at (909) 620-8877 / info@ninestarsusa.com. We also hope that you purchased a Nine Stars step-on trash can that better suits your needs. <br /><br />Best,<br />Nine Stars Team

May 23, 2024
ZooKat
5 out of 5 stars review

BEST PURCHASE EVER!

I've had this trash can for 6 years! It has been through a entire house move where it got dented but we were able to get the dent out easily. I can't say enough good things about this trash can. The extra volume is a huge plus as I now live in a rural area where you have to take your own trash to the dump. I saw a couple of remarks about trouble finding bags. I have always used Sam's 33 gallon trash bags which work great! The extra space in the bag when I remove it is perfect for pizza boxes or anything large that you don't want to put in the trash can because it will take up so much room. If this trash can ever does stop working, I would purchase another one without hesitation!

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Good afternoon,Thank you for your feedback and for taking the time to leave us a five-star review. We appreciate your business and hope to continue servicing your trash can needs. Thank you and have a wonderful day!

Sep 3, 2020
Sue
1 out of 5 stars review

sensors stop working

I purchased one for a birthday present for my elderly mom, she loved it. Not long after, it stopped working. I tried to get information on how to fix it, nothing. It was a bad investment as my mom kept asking me to fix it . Terrible gift. Was going to get one for myself, not a good idea.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just submit a "Contact Us” form at www.ninestarsusa.com. Thanks again. <br /><br /> <br /><br />-Nine Stars Group

Aug 6, 2019
Deb D
1 out of 5 stars review

Verified Purchase

Kitchen tray bags do not fit

Not at all ok. Regular bags don’t fit

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group