Hi Alicia,<br /><br />We are so happy to hear how much you enjoy our product. Thank you for the five star review and look forward to continuing servicing your trash can needs. Thank you and have a wonderful day!

Hi King,Thank you for the five star review and am so happy to hear you love your unit. Please feel free to reach out to us directly if there's anything we can help assist you with. Thank you and have a wonderful day!

Hi Federico,Thank you for the Five star review! We sincerely appreciate your business and happy to hear your sisters recommendation worked out. Feel free to reach out to us directly if you need any assistance. Thank you and have a wonderful day!

Hi! If you&#39;re experiencing a strong odor even when the can is being used normally, there may be something worth checking. Please reach out to info&#64;ninestarsusa.com so our team can take a closer look and help determine if anything is affecting the can&#39;s performance.

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we can assist you with, please feel free to contact our customer service department via &#34;Contact Us” form at www.ninestarsusa.com. We would be happy to help answer any questions or concerns you may have.    <br /><br />-Nine Stars Group

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear that there was a missing item. We would like to advise you that we do have a 30 day warranty service from the purchase date for missing items. Via our warranty you are able to have the missing item replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just submit a "Contact Us” form at www.ninestarsusa.com. Thanks again. <br /><br /> <br /><br />-Nine Stars Group

Hello,  <br /><br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with<br />your unit. We would like to advise you that we would be happy to have your lid replaced so that your unit will continue to function<br />as intended. Filing a warranty claim is simple, please just email us at info@ninestarsusa.com.  <br />-Nine Stars Group

Hello,<br /><br />What is the issue you are experiencing with your unit? Have you tried to reset your unit?<br /><br />-Nine Stars Group

Thank you for your great review. We appreciate you taking time to leave us a review. If you have any questions please feel free to contact us .-NineStars Customer Service

Hello,   <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist!   <br /><br />-Nine Stars Group