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Customer reviews for Nine Stars Sensor Trash Can, Stainless Steel 21.1 gal for
Nine Stars Sensor Trash Can, Stainless Steel 21.1 gal
4.6 out of 5 stars
stars
1,948 ratings952 reviews
  1. 5 stars79% (1,532)
  2. 4 stars10% (203)
  3. 3 stars4% (77)
  4. 2 stars2% (48)
  5. 1 star5% (88)

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Showing 111-120 of 952 reviews
Dec 4, 2018
Reviewer name: LH
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Looks great and works well!

Arrived quickly and in great condition. Works as described. Would be nicer if it had a place for s deodorizer. I might have to find another place for it as it opens every time someone walks by it. Great value for the price compared to similar models.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

We appreciate you taking time to leave review. We are excited to know you love the unit. If you have any questions please feel free to contact us.-NineStars Customer Service

Dec 8, 2018
Reviewer name: Jbrakeme
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

We love it!

It's a great addition to our kitchen. It's bigger than i thought it would be, our plastic trash can will fit down inside of it perfectly and since I just bought a slew of trash bags we will be doing that for quite some time! It's beautiful and works great!

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Dear jbrakeme,We appreciate you taking time to leave review. We are excited to know you love the unit. If you have any questions please feel free to contact us.-NineStars Customer Service

Jul 18, 2024
Reviewer name: Tex
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent Garbage Can

I have purchased two smaller ones from the same company, which I wasn’t happy with. This garbage can is totally redesigned compared to the older versions. It is absolutely better than the older ones and holds a lot more. It holds a whole week’s of garbage. I highly recommend this one, it’s fantastic. ❤️🙏🙏🙏

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Thank you so much for your thoughtful review, Tex! We're thrilled to hear that the new design has met your expectations and is working out better for you than the older versions. It’s great that it’s able to hold a whole week's worth of garbage and fits your needs so well! If you have any other questions or need assistance in the future, feel free to reach out. Thanks again for the recommendation! 😊🙌

Feb 9, 2024
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

I am unsure why

I am unsure why someone designing a trash can would create an inner lip for the bag to catch as you are trying your lift it out… I thought we would get away from that either way this purchase but I am sadly mistaken. I have been fighting with a similar trash can for 2 years and am no longer willing to struggle for no reason.

Review from walmart.com
Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

We appreciate you taking the time to share your feedback. We understand how frustrating it can be when a feature of a product makes an everyday task more difficult than expected. Your comments are valuable, and we’ll be sure to share this feedback with our team as we continue working to improve our products and customer experience.

Dec 27, 2024
Reviewer name: PG
1 out of 5 stars
1 out of 5 stars review

Love/Hate Relationship

I purchased this trash can in March 2024. It quickly became my favorite. I loved the size and functionality. However, that came to a disappointing end when their support failed to respond. I reached out in mid October because the lid was no longer opening correctly. I got a response after more than a week telling me to take the batteries out for 24 hours and let them know if that doesn't work. Well, it didnt work and I responded and sent them video but as of December 26th, I've not heard back. I have tried following up a few times but nothing. All this to say, its great while it lasts which seems to be a short amount of time. I did inspect the lid further and found the gears appear to be messed up. It is cheaply made of plastic. They need to improve the quality and customer service. I can't imagine this company will stick around for years to come unless they turn it around.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi Customer, Thank you for contacting us, My apologies for the delayed response as we are experiencing an excessive number of tickets. Please be assured that our goal is not to inconvenience our customers or incur unnecessary expenses. We are committed to providing quality products and exceptional service. Please don't hesitate to reach out to us directly at (909)620-8877ext 107. Thank you and have a wonderful day.

Mar 16, 2021
Reviewer name: Duallydee
1 out of 5 stars
1 out of 5 stars review

Nice, 1st one lasted about a year,

2nd lasted less than that. Hard to open once the lid gives out. It's easy on batteries. Have two at my new office, and sure enough, one has had the lid ripped off as it had broken. The other , located in a store room and rarely used, still works. I like the idea, but too expensive for something that doesn't last. Can't get a replacement lid either.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just submit a &#34;Contact Us” form at www.ninestarsusa.com. Thanks again. <br /><br /> <br /><br />-Nine Stars Group

Feb 21, 2023
Reviewer name: Kimberly
3 out of 5 stars
3 out of 5 stars review

Sensor goes out to soon

Loved this trash can but the sensor went out after a yr. After the warranty was out I thought it was the batteries kept changing batteries and it wasn't it the sensor the light screen when you wave your hand across it but it doesn't open if I open it it won't close so the sensor is going on I guess it's just a waste for me

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi Kimberly, thanks for your feedback! I’m really sorry to hear about the issue with the sensor. It sounds like something may have gone wrong, and we definitely want to help. Please email us at info&#64;ninestarsusa.com with your details, and we&#39;ll see what we can do to assist you further. We’re committed to making sure you have a great experience with our products!

Oct 14, 2024
Reviewer name: Qtpie5321
1 out of 5 stars
1 out of 5 stars review

Not worth it

We have had this garbage can for 6 months and can't stand it! The sensor doesn't always work when you need it to but randomly opens when you walk by. Both the open and close buttons have cracked, creating poked up plastic pieces. The larger garbage bags are only good if you buy the most expensive ones. The cost of the bags isn't worth the larger size. We will be replacing this garbage can asap!

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi Customer, Thank you for bringing this concern to our attention and apologize to hear about the issues you are currently experiencing with your trash can. Please head to our website at https://ninestarsusa.com/ and fill out a claim form so we may send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Jan 30, 2022
Reviewer name: Nanna
1 out of 5 stars
1 out of 5 stars review

What am I doing wrong?

I bought 2 of these trash cans. Both worked well for a few months then the lids did not open completely, then little less open, then less open until now it open about 1 inch then closes almost immediately. I have to quickly open it by hand to discard trash. I changed the batteries - no difference. I loved the idea of this trash can, I am doing something wrong? Will be going back to a regular trash can,

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group

Oct 12, 2024
Reviewer name: Alicia
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Worth every penny

Best priced automatic garbage can. Super happy with my purchase.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi Alicia,<br /><br />We are so happy to hear how much you enjoy our product. Thank you for the five star review and look forward to continuing servicing your trash can needs. Thank you and have a wonderful day!