[This review was collected as part of a promotion.] I guess we didn't realize just how shot the old mattress was until we spent a few nights on the new one. It is amazing. We only made one mistake: when the white glove service guys offered to take it upstairs we should have let them. This is one heavy mattress! We huffed and puffed it upstairs, got it in place and dropped onto the thing. My wife and I agree that we are too old to ever do that again. Advancing age of the occupants aside, the Lux Estate medium is a great night's sleep.

This bed lived up to my expectations! Most comfortable bed I've ever owned! Folks please do yourself a favor and order directly from Stearns and Foster. Their customer service is exemplary. The delivery was flawless. Wait time was excellent for a hand crafted bed made just for me. Heavenly!

[This review was collected as part of a promotion.] The mattress feels like I'm sleeping on a cloud. Once my head hits the pillow and I'm snuggled in bed, I fall asleep asap. After replacing older mattress, my sleep quality has improved as well as aided in my back pain ,stiff joints and sore muscles. Very happy with purchase and fast delivery!

[This review was collected as part of a promotion.] We have only had the bed for 1 week but so far it is living up to our expectations. I'm a side sleeper and I haven't had any trouble with my shoulder like I did with my previous bed. The only concern was that it took a few weeks to get it because of the delivery schedule. Otherwise, the delivery went well. The delivery men were very personable and professional.

[This review was collected as part of a promotion.] I had a massage every other week for my left hip. I do stretches. I walk. I had pain in my left hip on my previous mattress. This mattress has totally removed the pain in my left hip. I did not expect it to improve my night's sleep as much as it has.

[This review was collected as part of a promotion.] We stayed at a vacation rental and had a really comfortable sleeping experience (especially since my back is usually in pain during and after a rental stay). We removed the sheets from the mattress to see what type it was (Stearns and Foster). As soon as we returned from our trip, we ordered our new mattress from Stearns and Foster and are extremely happy with our purchase. It is super comfortable!

[This review was collected as part of a promotion.] Not happy. The mattress is way to firm for a medium mattress. I now have to buy a soft topper mattress pad because it is too firm. Never buy without first trying it. Since i had previously bought two it didn't seem necessary. Not bery good help online. The only thing i love is the appearance.

[This review was collected as part of a promotion.] The mattress is ok but certainly not worth waiting 11 weeks for. Aside from experiences with Mason and Glenda, who were very helpful, the Customer service team was extremely unhelpful and dismissive. It's not worth the headache buying from, and dealing with Stearns & Foster.

By far the absolute worst customer service experience that I've ever had. I ordered a Lux Estate PT Firm, based upon other reviews and the Stearns & Foster telephone sales reps recommendation. Everyone was saying that "even though it's designated "Firm-It's more like a medium". Well that couldn't be further from the truth. It is as hard as a rock. I've been trying to initiate a return/exchange for almost a month, and have gotten nothing but grief. The returns dept tells you one thing, the sales dept tells you another. I've after dozens of calls, and at least 12 hrs total spent communicating with reps from both departments. I still have not gotten any resolution. Meanwhile, my back is broken from sleeping on this slab of rock they call a bed. I couldn't be more miserable. NEVER AGAIN! Next step will be to call Wells Fargo and dispute the transaction.

NOT part of a promotion. I have had Steven’s and Foster mattresses in the past and have always thought of them as a premium mattress. So I’m looking for a mattress again and I can’t get past any reviews that were “part of a promotion.” Well that’s great. I’d love to be part of a promotion too. But can I either get not part of a promotion reviews of this particular mattress or be a part of a promotion? That would be great, thank you.